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Splendid Star Grand Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for Splendid Star Grand Hotel & Spa

View from property
Exterior
Junior Suite, 1 King Bed, Balcony, City View | Pillow-top beds, minibar, in-room safe, individually decorated
Buffet
Junior Suite, 1 King Bed, Balcony, City View | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
No. 14 Tho Xuong Lane, Au Trieu str, Hoan Kiem District, Hanoi, 8443
  • Place, St. Joseph's Cathedral of Hanoi
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Double Room, 1 Queen Bed

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Double Room, 1 Queen Bed

7.6 out of 10
Good
(13 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Pillow-top beds, minibar, in-room safe, individually decorated

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double 1 Single Bed and 1 Sofa, City View

Suite, 1 Double 1 Single Bed and 1 Sofa, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Suite, 1 Double 1 Single Bed and 1 Sofa, City View

  • City view
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Queen Beds, City View

Family Room, 2 Queen Beds, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, City View

  • City view
  • 38 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Honeymoon Room, 1 Queen Bed

Honeymoon Room, 1 Queen Bed | Pillow-top beds, minibar, in-room safe, individually decorated

Honeymoon Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double or Twin Room

Pillow-top beds, minibar, in-room safe, individually decorated

Standard Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Pillow-top beds, minibar, in-room safe, individually decorated

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds, City View

Family Suite, Multiple Beds, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Family Suite, Multiple Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Balcony, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Balcony, City View

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Queen Bed

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Double Room, 1 Queen Bed

  • Sleeps 3
  • Free Wi-Fi

View all photos for Family Room, 2 Queen Beds, City View

Pillow-top beds, minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, City View

  • Sleeps 5
  • Free Wi-Fi

View all photos for Honeymoon Room, 1 Queen Bed

Pillow-top beds, minibar, in-room safe, individually decorated

Honeymoon Room, 1 Queen Bed

  • Sleeps 3
  • Free Wi-Fi

Family Suite, Balcony, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Futon
  • Free Wi-Fi

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About this property

Splendid Star Grand Hotel & Spa

This hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and 24-hour room service.
Splendid Star Grand Hotel & Spa offers 28 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Splendid Star Grand Hotel & Spa's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to body treatments, facials or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from St. Joseph's Cathedral of Hanoi and 7 minutes on foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Splendid Star Grand Hotel & Spa offers its guests a full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

The business-friendly Splendid Star Grand Hotel & Spa also features tour/ticket assistance, coffee/tea in common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Splendid Star Grand Hotel & Spa has a restaurant serving breakfast only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Secured parking on site (USD 300,000 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 4 for adults and USD 3 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual fire alarm

More

  • 4 buildings
  • 9 floors
  • Art Deco architecture
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Splendid Star Grand Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 350000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 4 for adults and from USD 3 for children
  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Secured self-parking fee: USD 300000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 350000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Splendid Star Grand Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Hotel Splendid
Splendid Star
Splendid Star Grand
Splendid Star Grand Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel Hanoi
Splendid Star Hotel
Star Grand Hotel
Star Hotel Splendid
Star Splendid Hotel
Splendid Star & Spa Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel & Spa Hotel
Splendid Star Grand Hotel & Spa Hanoi
Splendid Star Grand Hotel & Spa Hotel Hanoi

Splendid Star Grand Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 204 out of 1001 reviews
Rating 6 - Okay. 83 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacky and myna very good. Breakfastbuffet was good, location was very central
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Gordon

Liked: Cleanliness, property conditions & facilities
Room good location good but helpful friendly staff made it better especially Lily who made. the scrumptious breakfasts. Highly recommend this stay in the old quarter
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Rooney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy to stay in this hotel with excellent service and lovely staff, highly recommended. I will book to stay again if I travel back to Hanoi AAAAA+
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Viet

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and services. Amazing location.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Chayapat

Nice staff good service
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this hotel and staff and breakfast, and just to hop it off they gave me a parting gift of tea and goodies, way above and beyond at this hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

lisa

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very attentive and friendly particularily Mr Harry and Kimmie. The location was great and easy access to main attractions
Stayed 6 nights in Nov 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Room clean and roomy. Winding marble stairs to access room were tricky for elderly guests
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Tai-fu

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and helpful. They helped arrange taxis, took our bags to the pick up spot and waited till we got on board. always willing to answer any questions day and night. Also great breakfast buffett.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Duy Phong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay! The hotel is super clean, the rooms are comfy, and the staff are always smiling and ready to help. Definitely coming back next time!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nuntinee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacky manager very helpful and breakfast service manager and crew members was efficient and helpful to my family thank you again for your service
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Duy Phong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained property with top-notch amenities. The staff are exceptionally well-trained and made my stay both comfortable and memorable.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nuntinee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service and Jacky help me the trip haloing bay and Ninh Binh excellent also the room very good and big we many thanks to Jacky who support our family everything what ever we need, the hotel central location in olquarter near hoan Kiem lake by walking everywhere we would like recommendations.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
We had a great experience at Splendid Holiday in Hanoi. The staff consisting of Harry, Emma, Lily, Anna, Mina, and Jon went out of their way to help us and make us feel comfortable and welcome. They are very knowledgeable and hospitable towards our questions and needs. The location is central and gives walkable access to significant Hanoi landmarks. Our room was spacious and comfortable. The breakfast was yummy.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the wonderful staff who made every aspect of our trip go smoothly. Thank you to Brian, Jacky, Emma, Angela and the entire staff. We had a room with two king beds and it was a great set up for four adults. The location was fantastic, especially at Christmas because of proximity to St. Joseph's and all of their special public events. We booked tours and the hotel is in the free pick-up zone for tour operators, which was very convenient.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Especialy Jacky recomend
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Duy Phong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with clean rooms and friendly staff. Everything worked perfectly and the service was fast and professional. Highly recommend!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kim Xuy?n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay ever 👍 The room was nice, just upgraded so it is new, breakfast is good, many choice with Asian food and Western food. All the staffs are nice and helpful, specially Kimmie and Mr. Harry - who help me to book a Ha Long bay, Ha Giang and Ninh Binh trip which were very value and best service
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Quang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great . Amazing location in Old Quarter. The room very clean and comfortable . All staff were wonderful and helpful. Special thank to Mt Jacky for his exceptional kindness and support. Highly recommend this hotel to everyone .
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Ginger

Disliked: Cleanliness, amenities, property conditions & facilities
I did not stay there. In fact I would like my money back. When I checked in, there were three very aggressively friendly men who were very creepy. They asked personal questions. They gave me the room near reception. There was no inside lock and they said it was safe. I did not feel safe. I thought about it and decided not to stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Thanh Hang

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Verified

8/10 Good

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel on perfect location to discover Hanoi
Stayed 3 nights in Sep 2024