"Wonderful place and stay.Beautiful hotel.Only things for improve is they didn’t let Customer check in early.after long flight.we will coming back for ... " More
13 Mar 2020 by Andy Vu
Dear Mr. Ken, Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu
12 Mar 2020 by Andy Vu
Dear Sir/madam, Thank you for staying with us as well as taking time to write your review about us. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Best regards, Andy Vu
14 Oct 2019 by Andy Vu
Dear Sir/Madam, I can’t tell you how happy I am to read your review. It is delightful to read that you had an amazing experience in our hotel overall and highly recommend us to other travelers. Thank you so much for sharing your experience, I shall be sure to pass on your extensive compliments to my team who shall be thrilled. It was a pleasure having you staying with us and I hope to have the opportunity to welcome you back in the near future. I also hope you shall regard our hotel as your Hanoi home when visiting. Warm regards, Andy Vu Director of Sales
14 Feb 2020 by Andy Vu
Dear Sir/Madam, Thank you for taking the time to share your thoughts about our hotel. We are all more than happy to know that you had an excellent stay with us, and you enjoyed every aspects of your stay and the service provided by the staff. I hope to welcome you back in the future sincerely. Best regards, Andy Vu
The Oriental Jade Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. A children's pool, spa services, and a terrace are also featured at the luxury The Oriental Jade Hotel. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. This 5-star Hanoi hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Oriental Jade Hotel offers 120 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
The Oriental Jade Hotel has a restaurant on site.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
O' Signature Spa has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 0106639879
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is 0106639879. This property accepts Visa, Mastercard, Discover, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a first aid kit in all accommodation. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
