4/10 Poor
Janine W.
5 Jul 2025
Filthy Dirty
We had to clean the place upon arrival. It was filthy. The owner, after we provided photos and videos of how dirty the house was assured us the "professional" cleaner had cleaned the house, apologized if she "missed a few spots" and offered to clean the house "again" (we had already spent two hours cleaning it). NONE of the house was clean. A couple of days later I noticed the filth under the bed I was sleeping on. This confirmed why I was having difficulty breathing (asthma/broncular allergies). Had to vacate the house one day early in order to breathe. The owner refunded us the cleaning fee and for the day we left only. VRBO's customer service response was "After thoroughly evaluating your request, we've found that the concerns raised do not fall within the scope of matters Vrbo can directly intervene in".Additionally, clothes line is "un-reachable", there was NO umbrella (although it was indicated that there IS an umbrella for the outdoor table) and therefore NO PLACE outside to sit in the shade. We got sunburnt. The house is near the Bay of Fundy, however you have to walk about 10 minutes down and across the main road with barely any shoulders on the road in order to get to it. The Hot Tub was nice. The front door is difficult to lock and unlock. Wifi is hit and miss. The owner's attitude was defensive rather than helpful. My breathing was affected the rest of my vacation. Not happy.




Janine W.
Stayed 3 nights in Jun 2025