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The Harlow Hotel By AccorHotels

3.0 star property

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Miscellaneous
Lobby
Daily to-go breakfast (GBP 12 per person)
Classic Room, 1 Double Bed | Desk, laptop workspace, soundproofing, iron/ironing board
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Breakfast available

Explore the area

View in a map
Southern Way, Harlow, England, CM18 7BA
  • Place, Bouncers Dog Park
    ‪3 min drive‬
  • Place, Epping Forest
    ‪16 min drive‬
  • Place, O2 Arena
    ‪38 min drive‬
  • Airport, London (STN-Stansted)
    ‪18 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | Desk, laptop workspace, soundproofing, iron/ironing board

Classic Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Desk, laptop workspace, soundproofing, iron/ironing board

Classic Room, 1 Double Bed

8.0 out of 10
Very good
(46 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed

Desk, laptop workspace, soundproofing, iron/ironing board

Classic Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

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About this property

The Harlow Hotel By AccorHotels

Adults-only hotel with 24-hour front desk and restaurant
This hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Housekeeping is available once per stay.
The Harlow Hotel By AccorHotels offers 119 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Harlow Hotel By AccorHotels. During your stay, you'll be within walking distance of Bouncers Dog Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • 12 minutes by car from Lee Valley Park and 14 minutes from Lee Valley White Water Centre
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 7 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2066 square feet (192 square metres) and includes conference space. The business-friendly The Harlow Hotel By AccorHotels also features a garden, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

Smoking is allowed in designated areas at this Harlow hotel.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 7:00 AM to 11:00 AM.
On-site venue – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
On-site venue No. 2 – bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Breakfast to-go available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,066 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1964
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
As per property age policy guests may be asked for valid photograph ID on arrival.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 25 are not allowed at this adults-only property. All guests 25 and older are welcome.
  • Rollaway/extra beds are available for GBP 15 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 12 per person
  • Uncovered self-parking fee: GBP 10 per night
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 25 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Harlow Park Inn
Park Inn Harlow
Park Inn Radisson Harlow
Park Inn Radisson Hotel Harlow
Radisson Harlow
Radisson Park Inn Harlow
Park Inn By Radisson Harlow Essex
Park Inn By Radisson Harlow Hotel Harlow
Harlow Hotel AccorHotels Now Open
Harlow AccorHotels Now Open
Hotel The Harlow Hotel By AccorHotels (Now Open) Harlow
Harlow The Harlow Hotel By AccorHotels (Now Open) Hotel
Hotel The Harlow Hotel By AccorHotels (Now Open)
The Harlow Hotel By AccorHotels (Now Open) Harlow
Hotel AccorHotels Now Open
AccorHotels Now Open
Park Inn by Radisson Harlow
Harlow Accorhotels Now Open
The Harlow By Accorhotels
The Harlow Hotel By AccorHotels Hotel
The Harlow Hotel By AccorHotels Harlow
The Harlow Hotel By AccorHotels Hotel Harlow

Reviews

The Harlow Hotel By AccorHotels Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 226 out of 1008 reviews
Rating 8 - Good. 327 out of 1008 reviews
Rating 6 - Okay. 234 out of 1008 reviews
Rating 4 - Poor. 125 out of 1008 reviews
Rating 2 - Terrible. 96 out of 1008 reviews

Reviews

10/10 Excellent

pete

Stayed 1 night in Aug 2025

2/10 Terrible

Rashid Kwaku

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Air conditioning not working Parents with new born will have to carry the baby pram on the stairs
Stayed 2 nights in Aug 2025

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities

Shocking Hotel stay

Not the best start, we arrived Friday and the reception charged me nearly the same price for my room as the price for 2 that was booked even though I showed confirmation. One room the door wouldn’t lock and could be pushed open without using key, when questioned at reception I was told to wait and someone would see me, half hour later we eventually had to the explain again to someone about the door not closing, after a time we asked to be given another room only to be told there wasn’t one and when I said I wanted a refund and I would go somewhere else miraculously they found a new room. Staff are not friendly also in the bar we got a drink and the service was terrible with our glasses and bottles being slammed on the bar. No smiles either civility doesn’t cost anything. For a stay that should have cost £300. they tried to charge £364. Hotels.com please be aware they are blaming you for sending the wrong prices to them, I eventually got my money back from them. Also breakfast was a shambles, food not hot and looked like it wasn’t cooked properly, today we waited for 20 mins to even be seen to let them know we arrived, eventually we walked out and went to the local Tesco cafe for a well cooked and hot breakfast. Overall I think this hotel needs a massive shake up and staff need to be retrained to treat people with respect and I and all of my friends will definitely never stay there again. If I could give less than 1 star I would. Never ever ever will I stay there.
Stayed 2 nights in Aug 2025

4/10 Poor

Neil

Disliked: Cleanliness, property conditions & facilities

Needs redecorating

My partner & I booked a double room, but on arrival were given a twin as no double rooms were available, after 1 night, we saw water dripping from the light in the bathroom & a big lump of human poo on the shower curtain, even though the cleaner had just left our room & failed to notice this, the head cleaner happened to knock on our door to check it had been cleaned shortly after, she was very apologetic, helpful & moved us to a double room immediately, the hotel is definitely overdue for redecorating
Stayed 3 nights in Aug 2025

6/10 Okay

Wendy

Travelled with partner, Travelled with group
Liked: Cleanliness
It was just off the M11 - convenient for where we were going- was ok for one night- room & linen was clean. Good choice for breakfast. Be warned- you have to pay for parking at the hotel!!
Stayed 1 night in Aug 2025

4/10 Poor

Funmilola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Jim

Stayed 1 night in May 2025

8/10 Good

Deborah

Stayed 2 nights in Aug 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good hotel - and the manager is fantastic (no, we’re not family!) I would have no hesitation in staying here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Neil

Liked: Room comfort
Disliked: Property conditions & facilities
the Harlow hotel is looking very tiered the barthrooms need to be updated
Stayed 1 night in Aug 2025

4/10 Poor

Phillip

Liked: Staff & service, property conditions & facilities
The room was noisy, kept awake by the traffic, tv is freveiw and has no access to netflix or any other streaming platform, i have stayed in cheaper hotels and had that option, not asking you to pay for it, but at least have the option to allowme to sign in the my own account, can do this at premier inn or holiday express, and the cheaper place i stayed the night before and will be staying tonight, as only £50, breakfast was ok, parking bays are tiny just about get out of you car
Stayed 1 night in Aug 2025

6/10 Okay

Ann

Liked: Cleanliness, staff & service, room comfort

Wrong info on booking site

Got to hotel early so knew we couldn’t check in but thought we would go to restaurant and have coffee and sandwich, as we hadn’t eaten at all and travelled several hours. No restaurant open we was told it didn’t open until 5pm. Had to travel into town to find somewhere. Anyhow when we returned turned out bar opened at 3.30. No one on reception seemed to know what’s what. We returned to hotel in the evening expecting a night cap in the bar to find it shut at 10.30pm. Other than that bed comfy
Stayed 1 night in Aug 2025

6/10 Okay

Colin Paul

Business traveller
Bar was unattended for long periods the menu as changed since last visit not good and reception eating when asking for help took 3 attempts to get my room key operational
Stayed 1 night in Aug 2025

6/10 Okay

Diane

Travelled with family
Disliked: Property conditions & facilities, room comfort

Harlow hotel

Hotel rooms need updating. Aid con was broken. Whole hotel got woken up at 6.30 am due to broken fire alarm. Hotel staff are fully aware that the alarm is faulty.
Stayed 1 night in Aug 2025

10/10 Excellent

Susan, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Francis

Stayed 2 nights in Jul 2025

6/10 Okay

Amy

Basic but clean

This is a basic hotel, suitable for an overnight stay. The hotel itself is dated and general signs of wear and tear can be seen. Beds were okay, got a decent night sleep. Positives: They provide shampoo, conditioner, body wash. The room had air con which is a plus in the summer. Plugs by the bed which is helpful as someone with sleep apnea. Good selection of tea and coffee. Downsides: our room was a decent walk due to the set up of the building. Corridor smelt of illegal substances. The person who checked us in wasn’t very welcoming, didn’t give us a good feel of the place on arrival. When we opened the curtains all the way in the morning, there was a pair of someone else’s socks with mould growing, I did inform reception though and felt like they would have passed it on to housekeeping.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Long check in process. Clean rooms.

I don't like that they now ask you to fill out a customer details form at the check in desk. This information could be requested before your stay, or not at all since you have the info on the booking. I've always enjoyed the nice toiletries and clean fluffy towels at this hotel. The room condition is hit and miss. Some are well maintained, others not at all.
Stayed 1 night in Jul 2025

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would stay again
Stayed 1 night in May 2025

4/10 Poor

simon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good experience

When this was booked through yourselves the confirmation stated that breakfast was included. we booked into the hotel and was told that we had to pay £12.00 pp per morning for the breakfast and also £6.00 per night for the parking. The receptionist was not very good and the hotel did not look like it did in the photos. It had been a long day and what with the heat I did not think about the breakfast until the next morning. I spoke to the receptionist and showed her the confirmation and she said is was not on her screen. We asked for a refund which was reluctanlty given and we went for breakfast elsewhere. We had gone into the bar the Friday night and ordered a vodka and coke to be told that they had no vodka. The bar person was not very good and seemed like he had other things on his mind. The hotel as a whole needs updating. The bathroom was basic and there was rust around the bathroom tap and in some places the paint was peeling, the toilet roll holder was non exisitant and just placed on the side and the bed and pillows were not very comfortable. I will not be staying at this hotel again
Stayed 2 nights in Jul 2025

2/10 Terrible

Rolando

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Out of in the middle of nowhere, dated, dirty carpet. The only good thing is the staff, from staff were nice, Roxanne at the bar was very nice and helpful. The room was cleaned everyday.
Stayed 7 nights in Jul 2025

10/10 Excellent

André

Stayed 1 night in Jun 2025

4/10 Poor

Mohan

Disliked: Cleanliness, staff & service, property conditions & facilities
No enough services
Stayed 2 nights in Jul 2025