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Best Western Plus New England Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus New England Inn & Suites

A hotel lobby with a gray sofa, a round table, a reception desk, a TV, and a kitchen area in the background.
A spacious dining area with multiple tables and chairs, a kitchen in the background, and a modern ceiling design.
A Best Western Plus hotel with a two-story structure, multiple parking spaces, and a landscaped front yard.
A hotel room with a bed, bedside tables, a desk, a TV, a large mirror, a bathroom with a bathtub, and a striped carpet.
A hotel room with a striped carpet, a desk with a lamp, a sofa, a small table, a nightstand with a lamp, and a bed.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2253 Berlin Tpke, Berlin, CT, 06037
  • Place, Safari Golf
    ‪3 min walk‬
  • Place, Putter's Paradise Mini Golf
    ‪17 min walk‬
  • Place, Silver Lake State Access Area
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

A hotel room with two beds, a bedside table with a lamp, a framed picture on the wall, and a striped carpet.

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.6 out of 10
Excellent
(53 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, a desk with a television, a microwave, and a large mirror.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Microwave

9.2 out of 10
Wonderful
(58 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a bed, bedside tables, a desk with a chair, a television, and a door leading to another room.

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen

A hotel room with a bed, a desk with a chair, a sofa, a TV, a microwave, and a lamp.

Suite, 1 King Bed, Non Smoking, Kitchen

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a bed, a desk, a television, a sofa, and a fireplace.

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A bathroom with a sink, toilet, and bathtub.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, two bedside tables with lamps, a flat-screen TV, an air conditioning unit, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a picture on the wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Accessibility - 1 King Bed, Roll-in Shower, Nonsmoking

A hotel room with a large bed, two bedside tables, a chair, and a green decorative pillow.

Accessibility - 1 King Bed, Roll-in Shower, Nonsmoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, a television, a desk, and a striped carpet.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Best Western Plus New England Inn & Suites

This smoke-free hotel features an indoor pool, a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
Best Western Plus New England Inn & Suites offers 57 accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Plus New England Inn & Suites. During your stay, you'll be within walking distance of Putter's Paradise Mini Golf. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include laundry facilities, multilingual staff and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 1-minute drive from Putter's Paradise Mini Golf and a few minutes from Silver Lake State Access Area
Best Western Plus New England Inn & Suites offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is served daily. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Plus New England Inn & Suites. Free self parking is available.

This Berlin hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • High chair
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western New England
Best Western Plus New England
Best Western Plus New England Berlin
Best Western Plus New England Inn
Best Western Plus New England Inn Berlin
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Berlin Best Western
Plus England & Suites Berlin
Best Western Plus New England Inn Suites
Best Western Plus New England Inn & Suites Hotel
Best Western Plus New England Inn & Suites Berlin
Best Western Plus New England Inn & Suites Hotel Berlin

Best Western Plus New England Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1008 reviews
Rating 8 - Good. 264 out of 1008 reviews
Rating 6 - Okay. 109 out of 1008 reviews
Rating 4 - Poor. 40 out of 1008 reviews
Rating 2 - Terrible. 46 out of 1008 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very neate and staff are all very nice. I enjoyed to stay there.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Friendly staff
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Nicole

Liked: Staff & service, amenities
Beds were hard, staff were very nice, pool room was clean, breakfast was great, kind of funny smell in hotel room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Candace

Staff was friendly, jetted tub room was spacious. We enjoyed our stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, clean room, good price. Wish you could turn into it easier given if your driving south you have to pass it and u turn to get into the parking lot.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

frank

Liked: Property conditions & facilities
Disliked: Staff & service
Fresh but limited parking lot was great
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities
Clean room, plenty of amenities, and the breakfast was incredible!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
My room was clean and comfortable, the staff was friendly and attentive, the rate was reasonable. I enjoyed my stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Cynthia-Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful. Nice vending machines and coffee station. Pool hours were longer than the usual which is great. Didn't get a chance to go in, however it looked clean and inviting. Rooms were clean and had a nice layout. I've stayed at quite a few hotels and this one was the best i've stayed at in a good while. Would definitely recommend.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ashlynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Hallways smelt freshly clean and our room was immaculate. Amazing amenities and room options for affordable pricing. We felt like we’re staying at the Hilton, very impressed. 10/10 would stay here again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless and customer service was great
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities
Staff was pleasant and breakfast and coffee good !
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Good value. Comfortable bed, clean facility, friendly staff, good breakfast
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liza Marie

Liked: Cleanliness, amenities, property conditions & facilities
The room was extremely clean and staff was very welcoming and courteous
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities
Clean room and very attentive staff
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Paulino

Liked: Cleanliness, staff & service, amenities
The room was very clean, the hotel looked like it was well taken care of.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
great stay.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Very warm staff Beds are very comfortable Coffee machine is such a great idea Breakfast was great
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kofi

Clean room
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Beth Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was excellent and fresh Parking was convenient even in the snow
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and room felt cozy. Needed to find a place to stay while starting a travel RN assignment and very happy with my choice:)
Stayed 13 nights in Jan 2026
Verified review

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good 😊
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay in room 117. It’s the first room in the building right next to the front desk and breakfast area. You will hear everything. Breakfast could have a bigger selection and vegetarian or non pork options.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

ija

Liked: Cleanliness, property conditions & facilities
Clean room, low noise , great price 👏👏⭐️
Stayed 1 night in Feb 2026