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Quality Inn Cromwell - Middletown

2.5 star property

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Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Front of property
Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily continental breakfast
Ice skating

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
111 Berlin Rd, Cromwell, CT, 06416
  • Place, Cromwell Commons Shopping Center
    ‪10 min walk‬
  • Place, Cromwell Dog Park
    ‪1 min drive‬
  • Place, Wilcox Park
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Garden view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Garden view
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Garden view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Garden view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Cromwell - Middletown

This hotel features a health club, a snack bar/deli and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Cromwell - Middletown. During your stay, you'll be within walking distance of Cromwell Commons Shopping Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and ice skating
  • 7 minutes by car from Dinosaur State Park and 7 minutes from Wesleyan University
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. A health club, barbecue grills, and a vending machine are also featured at the business-friendly Quality Inn Cromwell - Middletown. Free self parking is available.
Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • Ski storage
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in and check-out are available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 245 out of 1001 reviews
Rating 8 - Good. 246 out of 1001 reviews
Rating 6 - Okay. 204 out of 1001 reviews
Rating 4 - Poor. 146 out of 1001 reviews
Rating 2 - Terrible. 160 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very fast and the room was exactly as advertised.
Stayed 1 night in Nov 2025

10/10 Excellent

Crystal

Stayed 1 night in Nov 2025

10/10 Excellent

Abraham

Stayed 1 night in Nov 2025

10/10 Excellent

Saneywongse

Stayed 1 night in Nov 2025

10/10 Excellent

Jack

Yes
Stayed 5 nights in Sep 2025

8/10 Good

Alfredo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff! Nice hotel to stay in.
Stayed 1 night in Nov 2025

8/10 Good

Kevin

Stayed 2 nights in Nov 2025

6/10 Okay

KWAME

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Lack of breakfast setup, no milk, no one there to ask questions. Not to be here again
Stayed 1 night in Nov 2025

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, amenities
Parking easy
Stayed 1 night in Nov 2025

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was fine. The breakfast is terrible. They put out the bare minimum possible. Small amounts of everything. One small jug of milk. 4 Activia yogurts. Should not use Activia as it can trigger stomach issues. A pancake machine was there but no batter, syrup or anything to make the pancakes. Why bother??
Stayed 2 nights in Nov 2025

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service
Nothing it was very clean the air was in so I was cold but that’s a easy fix
Stayed 1 night in Nov 2025

6/10 Okay

Traci

Travelled with group
Better than the comfort inn in wethersfield!
Stayed 2 nights in Aug 2025

4/10 Poor

Tony

Stayed 2 nights in Sep 2025

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Replace the torn carpet, and improve the breakfast choices (no decaf, no bagels).
Stayed 1 night in Nov 2025

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Outdated but the staff and property is clean and kind. Felt safe and comfortable.
Stayed 8 nights in Apr 2025

8/10 Good

Jamie, bennington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for our three night stay. Very clean and friendly staff
Stayed 3 nights in Oct 2025

2/10 Terrible

Wyatt

Stayed 1 night in Oct 2025

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, room comfort

Nice staff

The front desk staff was great, room just so so, needs new finishing, wallpaper etc.
Stayed 1 night in Oct 2025

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
The bedding was disgusting! It had urine and blood stains! Staff nonchalant. Was switched to a different room. Shower was awkwardly built. The shower head was in the ceiling and it sprayed in all different directions soaking the floor. This is the worst hotel I’ve ever stayed at. Only settled and stayed because we were only in town for one night. Will never stay at this hotel ever again.
Stayed 1 night in Oct 2025

4/10 Poor

russ

Disliked: Cleanliness, staff & service, property conditions & facilities
A run-down dump. The elevator was out-of-service. Based on the conditions of the out-of-service signs, I'd say it has been out-of-order for quite some time. The curtains in the room were ripped and tattered. The desk chair seating pad was ripped. The toilet was about 15 inches off the ground - bring a rope to get up. The wallpaper was peeling. But other than that, it was great. The franchise owners clearly don't want to invest any money in the property. My first time at a Quality Inn. Likely my last.
Stayed 2 nights in Oct 2025

2/10 Terrible

Doris

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Ghastly Bathroom

Desk staff was courteous. The elevator didn't work, which should have been a clue. The bathroom was horrid. 4 of us were in the room. Not one of us felt inclined to step foot into the shower. The room was functional at best. There was a tear in the bedspread. The price of this room is what I would pay for a 4 star hotel. This was a 2 at best.
Stayed 1 night in Oct 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2025

6/10 Okay

Ann

Stayed 1 night in Oct 2025

6/10 Okay

Rosana

Liked: Staff & service
Disliked: Property conditions & facilities
They need to change carpets and paint hallways. Dirty stairs and carpets. Broken elevator. Holes in my bedroom. TV control didn’t work. Staff were nice. Clean sheets and towels. Decent bathroom.
Stayed 3 nights in Oct 2025

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting, I had to leave!!! We arrived late Friday, too late to stay elsewhere and I had to book elsewhere for our second night in CT!!! Shower wouldn’t turn on, sink was clogged, peeling paint, TV was broken, breakfast was too gross to eat!!! FILTHY!!! THEY ABSOLUTELY HAVE BED BUGS!!!! DO NOT STAY HERE!!!!! THEY MADE ME PAY FOR THE SECOND NIGHT EVEN THOUGH I CHECKED OUT!! Poorly managed, poorly ran, the worst hotel I’ve ever been to!!!!
Stayed 2 nights in Oct 2025