The room is spacious and has a great view of the ocean, and cleaned well. However our check-in experience was unpleasant, or I should rather say, non-existent. Despite I replied to the hotelâs email inquiry on our arrival time, we arrived late around 11pm, and found the hotel entrance locked and all lights shut. We stood in rain trying to figure out how to get in. Their phone number listed on Expedia doesnât work. We finally got into the lobby by pressing a button labeled as âdo not use,â and found another phone number listed for âafter hour serviceâ which no one picks up. We searched for a while but had no luck, and had to download a massaging app to try to get in touch with their receptionist. After a few calls with no response, they finally messaged back to say that they have hidden our room key in the front desk. The hotel could have helped us to save all the trouble by either letting us know they are not equipped to accommodate late check in, or by providing us with access information ahead of time. Itâs unfortunately a very frustrating experience trying to search for clues in rain and darkness, and worries about if we have a space to stay for the night. We didnât meet any of their staff / anyone else till we leave next morning. Please be aware of the late check in issue if you may arrive late - their Google review says they have 24 hour staff onsite but thatâs not the case.
