If I was only reviewing the property managers, I would give this property a 5 star review since their responsiveness was the best we have ever experienced.
We stayed for two weeks over Christmas and New Yearâs. Generally a very good experience-beautiful large house, 5 blocks from beautiful beach (can generally only walk northeast up beach), very nice outdoor space with brand new gorgeous grill and brand new lounge chair cushions, beds (mattresses could use upgrade) to accommodate 16 people, good amount of cookware,across the street from large park with tennis courts, bball, dog park, open fields.
Biggest problem with the house is that there is only one full size refrigerator which for 16-20 people is simply not sufficient. Items of note: The stove did not have an overhead light or the exhaust filters installed. The gas stove low setting was entirely too high. The dishwasher required dishes to be fairly clean before inserting them. No way to remotely open the garage doors from outside so had to climb stairs before using the elevator.
Home generally very clean; however, the kitchen cabinet facades could definitely use a wipe down. Upon arrival, we did have to kill a lot of very large palmetto bugs (roaches, which besides the extremely gross factor are generally harmless) in the house. Notes left by the owner indicate these bugs are indigenous and not a sign of an unclean house, that an occasional bug is not uncommon. However, we had more than 20 bugs we found over 24 hours. We informed the property manager and they immediately called pest control in to spray. This did not seem to solve the problem so the property manager had pest control return. The pest control company indicated that construction of a home on an adjacent lot probably caused the large number of bugs.
We had issues with the spa & although this occurred the day before Christmas Eve, the property manager was able to get the pool repair company over on Christmas Eve Day to fix the issue!