Had a family emergency and had to forfeit 5 days of our trip to return home. Did not purchase trip insurance (Never needed it before). Sadly, Vacasa (Trip Host) would only offer a measly 10% off of a future stay with Vacasa "Only". The trip was booked through VRBO (Policies do not allow any refund with them either). Had hoped for 5 days credit for a future stay, even during off peak season. No such luck! I do not believe that the owner was ever even told about our situation. As an owner myself, I would have wanted to know about a situation like this. Our guests receive only 5 Star treatment. Still had to Check out on our intended date of departure, even though I called 2 times and let Vacasa know we were leaving 5 days early. Just an added nuisance.