The staff are the best part of this hotel. The room was pleasant but the bathroom was musty and the shower tray was dirty. The public areas are nice enough but the corridors have ripped and stained carpets.
In town, good location. Rooms and corridors dated-possibly due to the hotel been old and having planning restrictions.
Car park can be tricky to get a space when busy.
We had a twin room which was not in the main building. The room was spotlessly clean, comfortable beds and the bathroom was very nice. Everything you would want. We didn't eat in the pub or have breakfast as we were going to an early afternoon event which was serving food. We did have a drink and were surprised at the price of the drinks. They were very reasonable. There was a Wetherspoons next door so maybe that was due to the competition. We were right in the centre of Hitchin, which is a lovely place. Some very nice shops and really interesting. We were there for 2 days and had a very enjoyable stay. I would recommend this hotel for a short stay.
The staff Sean, Monika and Erin were exceptional. They were friendly, personable, accommodating, attentive and polite. The room was clean and spacious. The hotel menu had a good variety and the food was excellent. It was a great place to stay!
Stayed for one night - the hotel is in an excellent position and the breakfast was nice - however the room was really tired and the shower room well needed attention smelt musty and the shower is way to small and Iâm not big - a finally positive was the bed was comfortable although not big enough if you are over 5ft8.