Beautiful room, lovely bathroom. Service was excellent and really helpful and accommodating. Was my boyfriendâs birthday celebration and they gave us a complimentary bottle of wine which was so nice. Great location. Parking too which is great in Hitchin. Loved there was a kettle and tea facilities. Will definitely stay again.
Room was ok -no problem with that, but not happy at all with the choice for breakfast.
Was told there was no mushrooms, black pudding or tomatoes. Also the breakfast was not hot enough and no fruit juice.
We decided to forego breakfast on the 2nd day and went to Weatherspoons
All in all we were not happy with the service and would request a small refund
I believe it was a 4 poster junior sweet which was EXCEPTIONAL AND SPACIOUS. Lovely big bath so my parter was happy.We booked last minute sparebut had a reservation of a normal double the following day. I asked to have the same room and was kindly accommodated with no extra charges which was extremely nice
It was a last min booking and the junior double bridal suite was extremely nice and spacious with a huge bath so my partner was happy! Very big and had a fridge too. I did ask if we could possibly stay in the same room as we had a booking for the following day. We did stay in the same room the next day which was very nice without any extra charges. Overall happy with a fantastic sleep in the king bed.
Great location, exceptional customer service from carol and the other lady, very friendly as always. poster bed lovely spacious room and free parking. Overall satisfied.
Cheap and cheerful but useful town centre location and easy free parking. A bit dated, and front door wasnât secure but otherwise no complaints. Did what I needed for a quick overnight.
Lovely Lady. It was clean.
Please provide coffee as an alternative to tea. The pillows was the downfall sadly.
Apart from that will deffo come again in the future. It was Just the pillows
The staff are very friendly everytime i go her with my partner. I did want a specific room but it was already occupied but the guy upgraded us to a four poster bed which was considerably nice of him and lovely gesture. The only TERRIBLY NEGATIVE thing i have to say is checkout is at 11am and there is a lady that goes around knocking on the doors profusely with a bad attitude between 30 mins before checkout reminding you how many mins youve got untill you have to leave the PREMISES! I can totally understand somebody having a " bad day " but in all 100% HONESTY AND TRANSPARENCY , it's happened to us everytime we have stayed there !!! I stayed on new years eve and im still tremendously baffled and shell-shocked even now writing this. My partner left for work early that morning and i was half NAKED and the woke up to the lady in my room stating i have 10 minutes to leave. Wow wow and wowww. I stay at a lot of hotels but i have never been spoken to in that manner. She will definitely DRIVE PAYING CUSTOMERS TO NOT WANT TO COME BACK !
The rooms are out of date and the beds have BUGS on your website there is free parking with no restrictions when we got there couldnt park the van alroind not a good stay