While the condo was so close to the heart of Waikiki with shops, restaurants, and the beach nearby. We had some issues starting from our arrival. 6 of us have been booked to stay in this Condo for several months. Chris reached out in advance to confirm if weâd all be comfortable in 1 condo as it may be tight. They offered an air bed as an alternative to the sofa bed for more comfort and told us our code for our late arrival to enter the unit. Upon entering the unit late at night, there was no air bed or sheets on the sofa bed and not enough blankets which made it difficult for us to be comfortable for our first night sleeping until the office was open the next day. Under the beds we found a mask and underwear from previous occupants-big no especially during COVID19. When I called the office I spoke to Jill the manager who initially quoted the terms and conditions of our rental but then we explained the situation and she had asked us to come down and discuss further to see how she can help. She helped us get sheets and assured us an air bed would be delivered to the door, which it was. When we went to blow up the air bed, the air bed had a small leak and wasnât usable, the office was closed so we had to call after hours and they had us go to a storage locker and grab another air bed. Overall it was an inconvenience even though we were very appreciative of Jill offering us wine and delicious chocolates for the inconvenience. It was a place to sleep but overall we would not book with Koko resorts or this condo again. Definitely outdated feel overall, beds were decent though and sheets were clean.