6/10 Okay
Teresa Lee
Travelled with family
28 Apr 2026
Liked: Cleanliness
I gave low stars on website accuracy because after renting a room here I then find out that Panoramic Resort is actually in a hotel and Panoramic only owns some rooms in the hotel. They don’t tell you this on the website. Only after renting a room are you told that you could possibly rent one of Panoramic cars(if able) so you wouldn’t have to pay a ridiculous amount to park that the hotel collects. If you rent a car from Panoramic there is no parking fee. Would have liked to have known that while booking the vacation. But my biggest complaint is Panoramic knew that there would be 3 adults for 4 night 5 days. We received 4 towels and that’s it. I messaged them and asked if we could get some clean towels on the 2nd day and was told that’s what they provide. With Hawaii being humid and getting in and out of the ocean there is no way that 4 towels are going to work for any family. We happened to see that the hotel had washer and dryers. It costs a lot to do 1 load and that’s if you’re lucky enough to get them to work. I tried for 21/2 days to get them to work and wasn’t successful in doing so. I thought by chance maybe I could get at least 1 clean towel from the hotel but they won’t do that either. And I explained that the washer and dryers were not working and they said they are from a third party and couldn’t do anything. After emailing Panoramic again telling them all I had went through they finally brought more towels but by then our stay was over. So disappointing.
Teresa Lee
Stayed 4 nights in Apr 2026
