The property is nice and secluded- great for us as my brother has a loud speaking voice. The house was in good shape.... please let the owner know that the tile in the master shower is damaged and coming away from the grouting.
We spent the weekend in Hot Springs Village for a quick weekend Getaway to do some Crystal hunting. The house was perfect for our needs. Tucked away, peaceful and comfortable
This house was exactly as listed. Behind a gated community that was easy to get in and out of. Well stocked, including needed items such as extra trash bags and paper goods. The manger was easy to communicate with and very responsive. The neighborhood felt very safe and secure. Our favorite place to eat was Amore Pizzeria. Get their doubled crusted pizza, you wonât be sorry. We will definitely stay here again if we are in the area.
This place was surrounded by beautiful nature and the customer service was excellent! They have a lovely front deck to enjoy meal amongst tall pines. The tall pines surround all sides of the home. The property is quaint, neat, and clean. I cannot say enough about the host and the property manager when it comes to excellent customer service, prompt response, and so forth. We had a stressful week and some mix-ups getting there for Memorial Day weekend, and they were completely helpful.
House was nice and clean for our stay. We had problems getting in with the key code (our fault) and mike was quick and responsive to help us.
House was clean, plenty of towels and linens. Location was nice and quiet.
There are two windows in both bathrooms with no coverings which was a little uncomfortable. But not really a huge deal, but would of liked a little more privacy in the bathroom.
Also if you donât like a very firm bed I would suggest bringing a cheap mattress topper for the master bed.
Other than that we had a great stay.
We had no problem getting through the front gate, however, when I contacted the host to inquire about checking in 1 hour early, she wasnât even able to locate our reservation. She was very kind though and she responded immediately and was very helpful.
The main issues I had with this property was the cleanliness and lack of window coverings. The towels were rolled and set on the counter for us, but they were all ripped and stained VERY BADLY. We looked through both bathrooms and couldnât find one towel or washcloth that appeared to be clean. Also, in the master bathroom, there are 2 windows and neither of them have curtains. (One of the windows is actually in the shower). That was very uncomfortable. The main sliding door in the living room had no window covering either. There was an ashtray with cigarettes still in it. There was quite a bit of hair all throughout the bathroom. The floor rugs were flimsy and we tripped on them each time we walked over them. There was a coffee pot, but no coffee. Lastly. The dishes we pulled out to use were not clean.
The cottage was clean and prepared for our stay. We enjoyed the conveniences of home available to us. The ease of locating the property and entry. There were two situations that we want to share with you,
1. The two bathrooms had large windows with no curtains. We had to buy window extension rods from Walmart and cover the windows with bed sheets.
2. We accidentally locked ourselves out of the cottage and left our smart phones in the cottage. We could not remember the keypad code that was saved in our phones. We drove to the VRBO office and received a response from the staff person that the property we rented was not one of theirs. I told her I thought I rented through VRBO and asked if she had a recommendation for us. She did not show any concern for us at all. She said there is another property rental place down the road. It was almost 5:00 PM so we quickly drove the property rental place down the road from VRBO. The gentleman there said it was not one of his properties, but he would help us. He located the emergency phone number of the Evolve Team and called them on the phone for us. They confirmed we rented the cottage through VRBO and gave us the keypad entry code. If it had not been for this man and his kindness, my sister and I would probably have had to sleep in our car that evening. We were visiting Hot Springs. Please address this with the staff person at VRBO. I believe this happened on Wednesday afternoon at 4:45PM on October 12, 2022. Thank you, Veronica Larson