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Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5 star property

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Photo gallery for Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers
Standard Room, 1 King Bed | Room amenity
Exterior
Point of interest
Serves breakfast, lunch and dinner

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
2712 Southwest Fwy, Houston, TX, 77098
  • Place, Richmond Avenue
    ‪5 min walk‬
  • Place, Greenway Plaza
    ‪7 min walk‬
  • Place, Lakewood Church
    ‪18 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(35 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(65 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(11 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Worklife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed (Worklife)

7.8 out of 10
Good
(20 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (WorkLife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds (WorkLife)

8.0 out of 10
Very good
(11 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Junior Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Suite, 1 Bedroom

7.2 out of 10
Good
(5 reviews)
  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Hotel with an outdoor pool, in the vicinity of Houston Natural Science Museum
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG offers 354 accommodations with coffee/tea makers and a hairdryer. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Richmond Avenue. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • 5 minutes by car from Children's Museum of Houston and 5 minutes from Houston Natural Science Museum
Crowne Plaza Houston Med Ctr-Galleria Area by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Houston Med Ctr-Galleria Area by IHG. Parking is available for a fee.

This 3.5-star Houston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
2712 Bistro and Bar – This bar serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 25 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 19 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 2712 Bistro and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Lift
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19 per person
  • Covered self-parking fee: USD 25.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Houston River
Crowne Plaza Houston River Oaks
Crowne Plaza Oaks Houston
Crowne Plaza River Houston
Crowne Plaza River Oaks
Crowne Plaza River Oaks Hotel
Crowne Plaza River Oaks Hotel Houston
Crowne Plaza River Oaks Houston
Houston Crowne Plaza
River Oaks Crowne Plaza Houston
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel

Crowne Plaza Houston Med Ctr-Galleria Area by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 599 out of 1297 reviews
Rating 8 - Good. 251 out of 1297 reviews
Rating 6 - Okay. 180 out of 1297 reviews
Rating 4 - Poor. 121 out of 1297 reviews
Rating 2 - Terrible. 146 out of 1297 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jamal

Stayed 1 night in Oct 2025

10/10 Excellent

Douglas, Lumberton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern rooms. Fair price.
Stayed 1 night in Oct 2025

8/10 Good

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, amenities
The room was spacious. The staff was helpful.
Stayed 4 nights in Aug 2025

8/10 Good

Brenda

Stayed 4 nights in Oct 2025

4/10 Poor

Qais

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is too expensive
Stayed 5 nights in Sep 2025

8/10 Good

Yuni, Haslet

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The carpet smell very bad, that make us can’t go sleep!! So, we have to use our parfum to make the room smell good ! the toilet is low sit. The shower water is hot !! And it’s hard to adjust to the warm temperatures! The staff was friendly and the location is good to go around.
Stayed 2 nights in Oct 2025

6/10 Okay

Jorge

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Okay experience

The room was clean enough. We immediately noticed that there was no body wash or shampoo, no ironing board either. Cleaning staff need training or better management that actually care about their jobs. There were stains on the wall you’d think the cleaning staff would see and clean up. The refrigerator in the lobby was locked so I couldn’t buy the item I wanted My wife thought the bed was comfortable, I thought so as well but I noticed immediately that the mattress had springs in it. I liked that they had what looked to be a restaurant in the lobby that serves breakfast and dinner, along with a full bar if that’s your thing.
Stayed 1 night in Oct 2025

10/10 Excellent

Barry

Stayed 1 night in Oct 2025

10/10 Excellent

Jazmin

Stayed 1 night in Oct 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Shannon

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

YINGWEN, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so friendly and the hotel is close to every thing. The property is a bit outdated but still in a good condition and very clean!
Stayed 1 night in Oct 2025

10/10 Excellent

nikesha

Stayed 1 night in Oct 2025

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Service and Lack of Professionalism

Crown Plaza Hotel has been, by far, the worst hotel experience I’ve ever had. Not only was the service completely unaccommodating, but the staff also showed little interest in resolving even the simplest issues. When I booked my stay, my reservation clearly stated that breakfast was included in the rate (which we paid $21,999). However, upon arrival, we were told otherwise. Even after showing the confirmation email and screenshot with the breakfast inclusion, the staff dismissed it without any effort to verify or assist. During my three-night stay, I also requested a late checkout — first the evening before my departure, and again early in the morning around 9 a.m. Both times, my request was ignored, and no one followed up. The front desk was impossible to reach, as the in-room phone didn’t work the entire stay. To make matters worse, the room was never cleaned or refreshed, and we never received clean towels. For a hotel that carries the Crown Plaza name, this was beyond disappointing. As someone who travels frequently, I would never recommend this hotel to anyone seeking a comfortable or memorable stay. Expect more frustration than satisfaction.
Stayed 3 nights in Oct 2025

8/10 Good

Dr. Shannon M., West Point

Liked: Staff & service
Stayed 1 night in Oct 2025

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I fall in the bathroom due to the ceiling was leaking because the toilet upstairs manager never came down to check on me just sent Maintenance and called me on the phone to follow report and as of no one still has not followed up with me and I truly hurt myself
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria Dolores

Stayed 1 night in Sep 2025

6/10 Okay

Anand

Liked: Cleanliness
Parking
Stayed 1 night in Oct 2025

10/10 Excellent

Jo-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Room, Safe place, I was able to rest well after work.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marcelino

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

8/10 Good

Brian, Sun Lakes

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
the hotel room was well equipped and served our needs. Elevators need to be faster, there were 4 total but were slow. Parking structure/area was small.
Stayed 7 nights in Sep 2025

10/10 Excellent

MARK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant staff was amazing. Especially the lady that manages it. Front desk staff needs some training. Was not very friendly
Stayed 6 nights in Sep 2025

6/10 Okay

Jody

Stayed 2 nights in Sep 2025