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Hilton Garden Inn Houston NW America Plaza

3.5 star property

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Photo gallery for Hilton Garden Inn Houston NW America Plaza

Exterior
Snack bar
Reception
Lobby
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Breakfast available
  • Pet-friendly
  • Pool
  • Room service

Explore the area

View in a map
14919 Northwest Fwy, Houston, TX, 77040
  • Place, K1 Speed
    ‪5 min walk‬
  • Place, K1 Speed Houston
    ‪5 min walk‬
  • Place, AMF Windfern Lanes
    ‪17 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪23 min drive‬

Room options

View all photos for One King Bed

In-room safe, desk, laptop workspace, soundproofing

One King Bed

8.4 out of 10
Very good
(9 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Bed Extended Room

In-room safe, desk, laptop workspace, soundproofing

King Bed Extended Room

8.0 out of 10
Very good
(4 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, One King Bed

Junior Suite, One King Bed | In-room safe, desk, laptop workspace, soundproofing

Junior Suite, One King Bed

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Beds

In-room safe, desk, laptop workspace, soundproofing

Two Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed, Non-Smoking, Accessible (Bath tub)

In-room safe, desk, laptop workspace, soundproofing

One King Bed, Non-Smoking, Accessible (Bath tub)

7.6 out of 10
Good
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed, Accessible

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Room, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

In-room safe, desk, laptop workspace, soundproofing

Room

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Smoking, Jetted Tub

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Smoking, Jetted Tub

  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior detail
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About this property

Hilton Garden Inn Houston NW America Plaza

Hotel in Houston with 24-hour fitness centre and 24-hour business centre
This hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Houston NW America Plaza offers 172 accommodations with laptop-compatible safes and complimentary newspapers. Televisions come with pay-per-view films. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Houston NW America Plaza. During your stay, you'll be close to Battlefield Houston. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at The Garden and Grille
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes by car from CityCentre and 10 minutes from Memorial City Mall
  • Cats and dogs welcome for a fee
Hilton Garden Inn Houston NW America Plaza offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 6500 square feet (585 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn Houston NW America Plaza. Limited parking is available for a fee and is offered on a first-come, first-served basis.

For a fee, guests can enjoy a to-go breakfast daily from 6 AM to 10 AM.
The Garden and Grille – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 6 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 6 AM to 10 AM for a fee: USD 8 to 13 for adults and USD 8 to 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Garden and Grille

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 6,500 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with premium channels
  • Pay films

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 0.62 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 8 to 13 for adults and USD 8 to 13 for children
  • Self-parking fee: USD 6.00 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Houston NW America Plaza
Hilton Garden Inn NW
Hilton Garden Inn NW Hotel
Hilton Garden Inn NW Hotel Houston Plaza America
Hilton Garden Inn Houston NW America Plaza Hotel
Hilton Garden Inn NW America Plaza Hotel
Hilton Garden Inn NW America Plaza
Hilton Garn NW America Plaza
Hilton Garden Inn Houston NW America Plaza Hotel
Hilton Garden Inn Houston NW America Plaza Houston
Hilton Garden Inn Houston NW America Plaza Hotel Houston

Reviews

Hilton Garden Inn Houston NW America Plaza Reviews

8.6

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 603 out of 1001 reviews
Rating 8 - Good. 218 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

Reviews

10/10 Excellent

mohammad, Milwaukee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in Jul 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and friendly. Room was very neat and clean
Stayed 1 night in Aug 2025

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional, friendly and helpful. Room was very clean.
Stayed 1 night in Aug 2025

10/10 Excellent

James E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with great Staff! Shout out to Mr. James my family and I appreciate the hospitality!
Stayed 4 nights in Aug 2025

4/10 Poor

Ewelina

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Not pleasant

Terrible area, uncomfortable and bleachy scented room, felt a bit damp. Had to run ac really cold to make it feel drier. Way overpriced for what it is…
Stayed 4 nights in Jul 2025

6/10 Okay

Karen

Stayed 4 nights in Aug 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would drink and eat more in the bar if the prices were reasonable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Bolu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE STAYING HERE, this my choice every time when staying in NW Houston rooms are always super clean.
Stayed 2 nights in Aug 2025

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Houston

Stayed 2 nights in Aug 2025

2/10 Terrible

Karla

Travelled with partner
Liked: Cleanliness, staff & service
It’s was hot at night I didn’t get the room I originally reserved. It’s was hot like the turn the air done at night. The breakfast I paid for making reservations suck no meat no eggs toast and cheap great value cereal will not go back when visiting Texas in the future.
Stayed 1 night in Aug 2025

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m very disappointed at the service I received during my stay at the Hilton Garden Inn. I spent 3 days trying to get housekeeping to clean my room. It got to the point where I kept calling them back to back to get a response. The building also smelled like mildew and there was only 1 working elevator with you signage that the other elevator was out of order.
Stayed 7 nights in Jul 2025

6/10 Okay

Kymberlee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lackluster hotel

The continental breakfast does not include juice, eggs, or sausage. Its extra. Wouldn’t stay again honestly. The thermostat was broken as well
Stayed 2 nights in Jul 2025

8/10 Good

Damian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean everything was accessible. Had a smell coming from the vent right outside of bathroom
Stayed 3 nights in Jun 2025

2/10 Terrible

Andrea

Disliked: Staff & service, room comfort

Bugs in fruit

Not happy. I paid for breakfast. And didn’t eat. Knats were all over the fruit. And flies. Requesting refund.
Stayed 1 night in Jul 2025

8/10 Good

Sherri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice as my first visit and stay in Houston.
Stayed 2 nights in Jul 2025

6/10 Okay

Hope

Stayed 4 nights in Jul 2025

10/10 Excellent

Sandra, lakeworth

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Amenities
Nice room
Stayed 1 night in Jun 2025

6/10 Okay

Jasmyn

Business traveller
Disliked: Cleanliness
Room had pink mold in the shower and it was slippery so it was not cleaned for some time. There was black mold around the outlets. Thermostat didnt work and they refused to send someone to fix it or change my room.
Stayed 2 nights in Jul 2025

8/10 Good

Aneesia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jul 2025

10/10 Excellent

Leticia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

The staff were very friendly and courteous. The rooms were nice and clean. We enjoyed our stay and would definitely book again while in Houston.
Stayed 2 nights in Jul 2025