Unit was clean, comfortable, and as it appeared online. I was confused with how my booking went from VRBO to Grand Welcome, I was actually super worried I was getting scammed. Better communication there would help.
Iâm giving this stay 3 stars because, while the property itself was very good, the overall experience was not âexcellentâ due to the check-in process.The management company requires an external third-party identity verification before releasing check-in instructions. While this is briefly mentioned in the listing details, I did not realize it would require submitting a photo of my driverâs license along with a selfie (biometric verification). I reached out to ask if there was an alternate option, as I wasnât comfortable providing that information to a company outside of VRBO (which already performs basic ID verification). Each response came from a different person. While replies were fairly quick, they were repetitive and simply stated that the process was required. One message even mentioned potential cancellation, which caused concern. When I contacted VRBO support for clarification, I was told I would still be charged if the reservation was canceled since it was less than 24 hours before check-in. Ultimately, I completed the third-party verification in order to avoid losing the reservation. The process felt stressful and unnecessary.