This is our second stay at this property, each stay was for 2 weeks. We loved this house and its location so we returned, but the process has been a disaster. First, we couldn't check in at 4:00, as we received a text at 3:55 telling us that the cleaning people just arrived at the property, so it would be a couple of hours. We could have been told earlier. We did receive a dinner voucher though, so that was nice, and the cleaning ladies did a great job, but...the trash was piled up on the garage and the smell from the trash was coming into the house. We immediately informed Vacase and were told that the trash would be removed. Nobody came in. We sent another reminder, and still no trash removal. We had no choice but to put our own trash next to the pile. The smell through the house was unbearable. Nobody came in two weeks, so it must have been at least 4 weeks of no trash removal when we left and it is all in the garage which is a part of the house. We paid for a late check out, but we locked out of the house at 10am. After confirming that the late check-out was approved and money received several days before check-out, we were told that that Vacas is having technical difficulties and cannot let us in... Wasted money, left things inside the house, no apologies. We used Vacasa for years and this is the first bad experience we had, but this is various disappointing - a major screw up both during the check in and the check-out. And the trash situation is simply sickening.