The check-in was terrible. They didnât accept a credit card. We had to pay in cash. The hotel is old. The location the worst. Drunk people outside at night, we had to call the police. Cotacachi is awesome but this hotel is the worst
thread bare towels with holes and bathmat, hardly any room service - trash never emptied, dust so thick you can write on tables, had to clean top of closet before setting anything down on it, really creaky floorboards, shower water wouldn't get hot for at least 8 minutes - yes, I timed it, curtains so thin that all outside light was clearly lit in the room, etc.
Charming & picturesque good wifi great location needs maintenance. more attention to detailed cleaning required. One unprofessional/ unfriendly chef/cleaner/receptionist male staff member. Female staff delightful friendly and helpful.
Loved the city and everything around it. The courtyard was beautiful but staff not friendly. The roses in the room were dead and this is what they pride themselves on!
Perfect location Morgan an TJ are great host and the staff is very good. Definitely the best place to stay one your first adventure. The restaurant is fanastic... fresh fruit juice made each morning..wish we had more time
Nicely maintained colonial style building. Friendly staff, abundant breakfast, fresh flowers throughout property and in room. No elevator, however, so if one flight of stairs is a problem for you, consider that. Free massage with 3 night stay - was nice.
Wonderful staff and hosts made our stay delightful. Classic old hotel with much charm and great location. Really enjoyed our time here and will stay here again during our next visit to Cotacachi.