The property was amazing (clean, comfortable, well stocked, great location, spacious, etc.) but Terra and Charlotte even MORE amazing. We are from California and granddaughter was in the ERIMC NICU (born at 31 weeks) and the owners made us feel right at home. They dropped off "care packages," cleared the snow, and made sure we had everything we needed (but were not at all intrusive). They gave us a place to call home while the baby grew bigger and stronger. We are forever grateful!