Check-in was a little rocky for the 2 guests ahead of me as check-in was being done via a kiosk. When it was my turn, I got a "live person" to talk to snd it went quite smooth. The motel is being remodeled so there were a few inconveniences that I believe will be remedied once construction is complete. No rooms were available on the ground floor due to the construction. No coffee was available when I checked out the next morning. My room was great! Comfy bed. There was a fridge, wifi, and a nice TV. The bathroom was nice. Very clean. Shower only. No tub. The AC worked great. Nice hardwood floors. Even with the inconveniences, I would stay there again. I had no trouble finding the hotel and getting to my room.
They have changed the method for the $40 deposit. It used to just have your card on file and now they're taking $40. I have yet to receive my $40 back. Expect to do so soon otherwise things will turn bad.
This property has decided to use a virtual check-in service which essentially employs an overseas call center. This was the worst experience I have ever had checking into a hotel. The background noise in the call center was ridiculous, and what shouldâve been a five minute check-in process turned into at least half an hour. Same with checking out. Two seconds turned into over 10 minutes. I donât understand why would be that difficult to just staff a person, a real actual Person rather than go through this route.
I would even overlook the fact that the property is clearly experiencing some construction/damage on the exterior if it wasnât for that check-in service issue
Checked in to 9 cop cars on the property, no
Staff to ask questions or even check us in, kiosk with a call center in another country was the only way to check in. Was woken up to bugs on my arm!! Not bed begs thankfully. The walls in the room were dirty and when I went to use the folded hand towel in the bathroom it was also DIRTY!
Never again will we stay here