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The Craiglands Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Craiglands Hotel, Sure Hotel Collection by Best Western

Front of property
Executive Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Reception
Terrace/patio
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ
  • Place, The DalesWay
    ‪9 min walk‬
  • Place, Ilkley Playhouse
    ‪11 min walk‬
  • Place, Ilkley Pool and Lido
    ‪18 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, 1 King Bed, Non Smoking (with Sofabed)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior
The Black Hat
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.8 out of 5, Exceptional, 208 reviews
The price is CHF 99
includes taxes & fees
16 Mar - 17 Mar
The Black Hat

About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, conference space and dry cleaning.
The Craiglands Hotel, Sure Hotel Collection by Best Western offers 63 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

During your stay at The Craiglands Hotel, Sure Hotel Collection by Best Western, you'll be within walking distance of The DalesWay. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Within a 15-minute walk of The DalesWay and Ilkley Playhouse
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. The business-friendly The Craiglands Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this Victorian Ilkley hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Brassiere 1 – On-site brasserie.
Antler Bar – On-site bar. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 10 to 12.50 for adults and GBP 6.25 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Antler Bar
  • Brassiere 1

Family friendly

  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 1 floor
  • Ballroom
  • Banquet hall
  • Built in 1859
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults and GBP 6.25 to 10.00 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craiglands
Best Western Plus Craiglands Hotel
Craiglands Hotel Ilkley
Craiglands Ilkley
The Craiglands Hotel Ilkley, Yorkshire
Best Western Plus Ilkley Craiglands
Best Western Plus Craiglands
Craiglands Hotel
Best Western Plus Craiglands Hotel Spa
Best Western Plus Ilkley Craiglands Hotel
Best Western Plus Ilkley The Craiglands Hotel Spa
The Craiglands Hotel Sure Hotel Collection by Best Western

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 159 out of 521 reviews
Rating 8 - Good. 176 out of 521 reviews
Rating 6 - Okay. 97 out of 521 reviews
Rating 4 - Poor. 65 out of 521 reviews
Rating 2 - Terrible. 24 out of 521 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities
The hotel was clean and tidy, the receptionist was very helpful, the room was ready early. Was a great place to stay
Stayed 1 night in Dec 2025

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities
Nice size room with all the amenities needed. Friendly reception staff, plenty of parking and wonderful view from the room.
Stayed 1 night in Dec 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were upgraded on are arrival big clean room very good value for money will be definitely be coming back staff very pleasant lovely hotel
Stayed 1 night in Dec 2025

8/10 Good

Julie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room spotless and big bed. Warm with added oil heater was nice The bar area appeared a bit neutrals. No atmosphere Not very warm and smelt of fish. Which I don’t like! But I would return as very reasonable price and very good breakfast I would prefer it be a bit hotter for taste.
Stayed 1 night in Dec 2025

8/10 Good

Belinda

Liked: Cleanliness, staff & service, room comfort
Didnt have breakfast but the room was quiet, spacious and clean. Shower was ok. Had a good night's sleep thankyou.
Stayed 1 night in Dec 2025

4/10 Poor

Robert

Disliked: Amenities
My access card to my room hadn't been programmed. Left my case etc in the corridor before going back to the receptionist in order to fix the issue. Room was bland. No paintings or wall art. Toilet/bathroom very clostophobic, required the door left open into bedroom. My stay two years ago was a far nicer experience.
Stayed 1 night in Dec 2025

10/10 Excellent

Marcin

Stayed 1 night in Dec 2025

6/10 Okay

Jessica

Stayed 1 night in Nov 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
Staff were lovely, the hotel was spotless and beautifully decorated for Christmas
Stayed 1 night in Nov 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities
Lovely room. All the staff were pleasant and helpful. Easy access to Ilkley Moor.
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked after
Stayed 1 night in Nov 2025

8/10 Good

Andrew

Stayed 1 night in Nov 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities
Staff very welcoming throughout our stay. Room very comfortable and spacious.
Stayed 3 nights in Nov 2025

6/10 Okay

james

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Clean room and hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean room with comfortable bed
Stayed 1 night in Nov 2025

6/10 Okay

Ailyn

Liked: Cleanliness, property conditions & facilities
I requested an early check-in as I was feeling tired after a long drive. The initial room I was given was very cold, and the radiator wasn’t working. I contacted reception and was transferred to another room, which seemed smaller than the first one, but that was fine. Unfortunately, the heating in the new room wasn’t working either. I decided to just leave it as I was too tired to deal with it any further.
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean and worm room modern television could not fault it will be stopping there again in the future
Stayed 1 night in Oct 2025

8/10 Good

Trevor

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent place with big easy carpark . A place to return to when in the area
Stayed 1 night in Oct 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities
Very clen and comfortablr
Stayed 4 nights in Oct 2025

6/10 Okay

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Has the potential to be a nice hotel, some interior work needed to upgrade rooms. Building and location both beautiful. Staff were helpful. We were offered breakfast but didn’t have it.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room
Stayed 6 nights in Oct 2025

8/10 Good

Sean

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a bit tired and staff were a little thin on the ground but it was extremely clean, beds were comfortable and staff were uniformly friendly and helpful. For the price, it was excellent value
Stayed 1 night in Oct 2025

4/10 Poor

Lauren

Stayed 1 night in Oct 2025