The check in process was awful. I was not sent the online guest registration form before arrival. So, I had no instructions on how to check in or get in. The online registration was also irritating by having to scan your ID and take a selfie to confirm your identity. I ended up having to call the main office four times to finally get the proper instructions on how to enter the building. The check-in instructions were not accurate. The number code didn’t work because they don’t tell you about punching in * after your code number, to get into the entrance. It took nearly two and a half hours to finally get in. Also, you must park in the street and pay a meter, preferably by using a specific app. You can’t use the parking garage unless you are living there. Even with all that figured out, the sensory keys and codes didn’t always unlock the main door. I had to find another entrance at times, as did others there. The digital key storage box didn’t function properly at first. The roads around the place are a mess and confusing due to closed roads and construction. It was very confusing to navigate out of the area to get back on the interstate. All of this made the trip very stressful, rather than enjoyable. I suggest staying a bit outside of the city in a regular hotel, especially if you aren’t familiar with the city life. The only good was the easy drive to get to Gainbridge Fieldhouse to see the Fever games and the room was nice.