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Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5 star property

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Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Meeting facility
Meeting facility
Point of interest
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
123 W Louisiana St, Indianapolis, IN, 46225
  • Place, Indiana Convention Center
    ‪2 min walk‬
  • Place, Lucas Oil Stadium
    ‪3 min walk‬
  • Place, Gainbridge Fieldhouse
    ‪6 min walk‬
  • Airport, Indianapolis, IN (IND-Indianapolis Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(45 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds

8.8 out of 10
Excellent
(16 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower) | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Train Car)

Room, 1 King Bed (Train Car) | Room amenity

Room, 1 King Bed (Train Car)

10.0 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower) | Room amenity

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Train Car)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds (Train Car)

9.4 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(21 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

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About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

This smoke-free hotel features 2 restaurants, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and coffee/tea in a common area. Housekeeping is available on request.
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG offers 273 air-conditioned accommodations with video game consoles and a safe. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG's great location. During your stay, you're just a quick walk from Lucas Oil Stadium. Free WiFi in public areas, 2 restaurants and a 24-hour gym are available.
  • Free WiFi
  • Enjoy American cuisine while dining at 123 West
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Lucas Oil Stadium and 3 minutes on foot from Indiana Convention Center
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 22 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 55000 square feet (5110 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG. Parking is available for a fee.

This 3.5-star Indianapolis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
123 West – This restaurant specialises in American cuisine and only serves breakfast. A children's menu is available.
Taggart's – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 65 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 21 to 60 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 60 for adults and USD 0 to 0 for children
  • Valet parking fee: USD 65 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1013 reviews
Rating 8 - Good. 200 out of 1013 reviews
Rating 6 - Okay. 83 out of 1013 reviews
Rating 4 - Poor. 37 out of 1013 reviews
Rating 2 - Terrible. 57 out of 1013 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Maureen, Ames

Travelled with partner
Liked: Cleanliness
Our room was quiet and comfortable. The staff were helpful and friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
All was good
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved that you had turkey sausage on your breakfast. I enjoyed how my water and coffee was refilled with a smile without asking. Staff was very helpful. I enjoyed my quesadilla. We loved the train on the 2nd floor and the figurines. The stain glass window in the ballroom and main meeting room was very beautiful and the sun shown through. The staff was very professional and helpful.
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The ease of checking in, and I was a little early. Clean room, cordial staff.
Stayed 1 night in Dec 2025

8/10 Good

Jamie

Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and professional.
Stayed 2 nights in Dec 2025

8/10 Good

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit Indy several times a year. The Crown Plaza is our Destination each time. In the past several years, everything has been updated. The service has always been good. All the rooms have been refurbished and remodeled. All very clean and efficient. Restaurant updated, modern, with excellent service. Highly recommend.
Stayed 1 night in Dec 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Very clean rooms and very unique hotel with the rail cars. We stayed in a rail car and absolutely loved it. Would recommend this hotel to anyone.
Stayed 1 night in Nov 2025

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Great staff clean room and clean public areas
Stayed 1 night in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

8/10 Good

david

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous and the place was nice. They also had option to leave luggage during the game. That was a great option. Parking situation should be listed online. Only valet parking available. Bath rooms could be a little cleaner.
Stayed 2 nights in Nov 2025

8/10 Good

Jaduwa

Liked: Cleanliness, staff & service, amenities
Yes, and Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Eric

Stayed 1 night in Nov 2025

8/10 Good

Kendall

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I didnt like that i had to pay for breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in an old train station right in the middle of downtown
Stayed 1 night in Nov 2025

2/10 Terrible

william

Stayed 1 night in Nov 2025

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Grand Hall is typically locked and closed, which we didn't know, we asked the front desk how to get there, they let us know that it is typically locked and said they could have an engineer come open it for us, not only did he unlock and let us get a look around, he took us for a very impressive tour, we learned some history and saw some very cool sights of Old Union Station.
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2025

2/10 Terrible

Erica

Disliked: Staff & service
There are plenty of other hotels in the area that offer a far more modern and luxurious feel. The rooms here are very basic, the breakfast is not good, and during my last visit there was heavy construction around the area that made arrival and departure frustrating, even with the valet. I typically don’t leave reviews, but after multiple stays and the complete lack of customer service during this recent situation, I felt it was necessary. The only reason I returned at all was the proximity to a state game we were attending and a special offer rate that made it seem reasonable. However, between the outdated rooms, the unimpressive breakfast, the construction, and now the refusal to work with us during a weather advisory, it’s clear that there are better options nearby that value guests more. Going forward, I’ll be choosing one of the many other hotels downtown that offer better service, better amenities, and a more comfortable overall experience.
Stayed 1 night in Oct 2025

2/10 Terrible

Erica

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
My experience with this hotel was extremely disappointing, and this stay made it clear we will not be returning. A severe weather advisory made it unsafe for us to travel, yet the hotel refused to offer any flexibility whatsoever. I understand policies exist, but there are moments when safety and basic human decency should matter more than a rigid non-refundable rule. A refund, a credit, a date change, or even partial accommodation would have shown they value their guests. Instead, they chose policy over people and kept $97 rather than prioritize safety or loyalty. This is especially frustrating because we’ve stayed here before. The only real selling point has ever been proximity, not the hotel itself. During our previous stay, the breakfast was already a disappointment. It’s a very limited buffet with options that did not feel fresh, and it absolutely wasn’t something I wanted to repeat. The rooms are also extremely small. Last time, we stayed in one of the “train car” rooms, and beyond the initial novelty, it was cramped and underwhelming. Even the kids lost interest quickly. We would much rather stay downtown in a hotel with better space, updated amenities, and a skyline view. Between the lack of flexibility during a genuine safety concern, the subpar breakfast, the cramped rooms, and the overall outdated feel, there is nothing here worth returning for. This hotel has made it clear that profit matters more than people, and they have permanently lost our business.
Stayed 1 night in Nov 2025

10/10 Excellent

Autumn

Stayed 1 night in Nov 2025

10/10 Excellent

Thomas

Room was clean and spotless. Staff that we encountered were all very friendly with us
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Great space and fun history!
Stayed 1 night in Nov 2025

2/10 Terrible

William

Liked: Cleanliness, amenities
Disliked: Staff & service
I was charged twice for my room
Stayed 1 night in Nov 2025