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Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

3.5 star property

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Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Meeting facility
Meeting facility
Point of interest
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
123 W Louisiana St, Indianapolis, IN, 46225
  • Place, Indiana Convention Center
    ‪2 min walk‬
  • Place, Lucas Oil Stadium
    ‪3 min walk‬
  • Place, Gainbridge Fieldhouse
    ‪6 min walk‬
  • Airport, Indianapolis, IN (IND-Indianapolis Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds

8.8 out of 10
Excellent
(16 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower) | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Roll-in Shower, Non Smoking (Communications, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Train Car)

Room, 1 King Bed (Train Car) | Room amenity

Room, 1 King Bed (Train Car)

10.0 out of 10
Exceptional
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower) | Room amenity

Premium Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Communications, Mobil, Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Train Car)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds (Train Car)

9.4 out of 10
Exceptional
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub, Non Smoking (Comm, Mobil, Access Tub)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Comm, Mobil, Access Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Communications, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(20 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

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About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

This smoke-free hotel features 2 restaurants, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and coffee/tea in a common area. Housekeeping is available on request.
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG offers 273 air-conditioned accommodations with video game consoles and a safe. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG's great location. During your stay, you're just a quick walk from Lucas Oil Stadium. Free WiFi in public areas, 2 restaurants and a 24-hour gym are available.
  • Free WiFi
  • Enjoy American cuisine while dining at 123 West
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from Indiana Convention Center and 4 minutes on foot from Lucas Oil Stadium
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 22 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 55000 square feet (5110 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG. Parking is available for a fee.

This 3.5-star Indianapolis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
123 West – This restaurant specialises in American cuisine and only serves breakfast. A children's menu is available.
Taggart's – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 65 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 21 to 60 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 60 for adults and USD 0 to 0 for children
  • Valet parking fee: USD 65 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 628 out of 1003 reviews
Rating 8 - Good. 198 out of 1003 reviews
Rating 6 - Okay. 83 out of 1003 reviews
Rating 4 - Poor. 37 out of 1003 reviews
Rating 2 - Terrible. 57 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great service good Tish at the service desk rock very helpful need more people like her . She made the stay great will return. And stay at any Crow. Plaza if they have people like her working for their establishment. The hotel was clean room service was great will give them a (10+) thanks for great service.
Stayed 3 nights in Nov 2025

10/10 Excellent

Brody

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, Rooms Clean.
Stayed 1 night in Nov 2025

8/10 Good

Emily

Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean rooms and the proximity to Lucas Oil Stadium and the convention center cannot be beat!
View from walkway between hotel and convention center.
BOA at Lucas Oil stadium
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenneth, Toledo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and close to a lot to do.
Stayed 1 night in Nov 2025

6/10 Okay

Bethani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could hear neighbors and upstairs neighbors easily, TV cable channels were constantly cutting out, alarm wasn't reset and went off at 5am
Stayed 1 night in Nov 2025

10/10 Excellent

Carol

Stayed 1 night in Nov 2025

8/10 Good

Emma

Stayed 2 nights in Nov 2025

6/10 Okay

Claudia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Construction near it made it very difficult to find its entrance. No own parking lot you can easily self park. Front desk or the valet parking didn’t answer when I wanted the car out.
Stayed 2 nights in Nov 2025

10/10 Excellent

Natalia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
BEAUTIFUL HOTEL AND STAFF
Stayed 2 nights in Nov 2025

8/10 Good

LAURA

Stayed 2 nights in Nov 2025

10/10 Excellent

Caroline

Stayed 2 nights in Nov 2025

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was amazing with a unique atmosphere.
Stayed 1 night in Nov 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is really, really nice. Didn’t eat there. However, there is construction all around the facility and getting to the entrance was near impossible. We were on a time crunch and called the hotel desk to find out how they recommended getting to the entrance—she could not tell us, which added more anxiety to the situation. By the grace of God we stumbled on how to get there—by only one road going in the proper direction (there are roads closed everywhere). Once there, it was great…just getting there was awful. Add 30 minutes to your travels to account for all the construction. It would’ve been nice to know what we were getting into…but again, once there, it was great.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tadahiro, New York

Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2025

4/10 Poor

Erin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Several issues upon arrival, or should I say trying to arrive at the hotel. I know it was a busy weekend, but the only access to the hotel was down a barricaded road where you had to enter and then ask a policeman permission to be allowed through in order to gain access to the hotel. This was something that was not conveyed to us at 5:00, an hour after we had been trying to gain access. Lots of traffic and frustration. Tried to call the hotel and no answer at all on the phone. There has to be something done before check-in to make people aware of this situation.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Would definitely recommend this location and I will be back next time I am in town
Stayed 2 nights in Nov 2025

10/10 Excellent

Iesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The staff was amazing. So kind and willing to go above and beyond. Only issue was breakfast. They had a great variety. Although it was not by the food, we did see an unwanted bug in the dining area. I didnt see this particular bug anywhere else in the hotel, but i def. didnt want to see it whilst eating. Even with that, the place is beautiful and the art installment and architect is unrivaled in Indy hotels. Location was perfect walking distance to the downtown area.
Stayed 2 nights in Oct 2025

4/10 Poor

Ralph

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was amazing .. however they have no parking
Stayed 2 nights in Oct 2025

10/10 Excellent

Irene

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time staying in a Train Car room. It was really nice. The bed was comfy and I had a great nights sleep. Will definitely stay there again. The front desk clerk was very helpful and knowledgeable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and the kid loved the train car
Stayed 1 night in Nov 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

10/10 Excellent

Terry

Stayed 1 night in Oct 2025