Although I did not find anything to be âreviewâ worthy, I did have a smooth check-in experience and the staff has been very kind. Overall a great experience.
The hotel was fine for our purposes. Room was clean. But the bed was not comfortable at all. The ironing board was broken and unable to be used. Continental breakfast was decent. But it was convenient to our concert venue and alot around the area to eat, shop, etc.
We checked in right at 3pm, and they were ready for us, with a fast and courteous check in! We stayed there for a concert nearby, and they were able to provide us shuttle/parking information for the show. Our kids loved getting to go swimming, as well as the breakfast included in the morning. The rooms were cozy and the beds were comfortable. The building is a little dated, but the stay was great.
As soon as we walked in the room it was musty and smelled of marijuana. Went immediately back to the front desk to cancel the stay. I was informed the employee could cancel but not issue a refund, as that would have to go through the manager on Monday. I called manager Monday, he refused to give a refund and told me I needed to follow up with Hotels.com who I booked through. I did that, they opened a case, and essentially followed up with hotel who still refused to issue a refund for a room unsuitable for guests and one I never stayed in. Will NEVER stay at a quality inn again, and I will be looking to book my future stays through some site other than hotels.com if this is how we can expect to be treated.
The beds and pillows were super comfortable, and the free breakfast was delicious. They closed up breakfast a little early on Sunday, however, so we missed it at the end unfortunately. Our room smelled like cat pee.
Beds were not comfortable, felt all the springs. Sheets were clean though, could hear all noises on other floors, rooms around us. Slept terrible, not really at all.