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Innisfail City Motel

3.0 star property

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Triple Room | Desk, blackout curtains, free WiFi, bed sheets
Microwave
A motel with individual rooms, each with a door and a window. There are outdoor chairs and potted plants near the entrance.
A two-story building with a blue exterior and white railings. There is a staircase leading to the upper floor.
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
14 Owen Street, Innisfail, QLD, 4860
  • Place, Innisfail Temple
    ‪1 min walk‬
  • Place, Warrina Lakes Botanical Garden
    ‪18 min walk‬
  • Place, Innisfail Golf Club
    ‪20 min walk‬

Room options

View all photos for Triple Room

Triple Room | Desk, blackout curtains, free WiFi, bed sheets

Triple Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Desk, blackout curtains, free WiFi, bed sheets

Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Front of property
Innisfail Riverfront Motel
Innisfail
  • Free Wi-Fi
  • Air-conditioning
  • Microwave
  • Kitchen
3.4 out of 5, 39 reviews
The price is CHF 76
includes taxes & fees
10 Aug - 11 Aug
Innisfail Riverfront Motel

About this property

Innisfail City Motel

This smoke-free motel features express check-out, tour/ticket assistance and free self-parking. WiFi in public areas is free.
Innisfail City Motel offers 15 air-conditioned accommodations with coffee/tea makers and free toiletries. Fridges and microwaves are provided. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Televisions come with cable channels. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at Innisfail City Motel, you're just a quick walk from Innisfail Temple. You'll find features such as free WiFi in public areas and free self-parking.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include tour or ticket assistance
  • Steps from Innisfail Temple and 14 minutes on foot from Warrina Lakes Botanical Garden
Innisfail City Motel offers its guests a terrace, tour/ticket assistance, and room service (during limited hours). Public spaces have free WiFi. Free self parking is available.

This Tuscan-style Innisfail motel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed
  • Tuscan architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Black Marlin Motel 26 Glady Street Innisfail]
Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternative location: [Black Marlin Motel 26 Glady Street Innisfail]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Black Marlin Motel 26 Glady Street Innisfail
Guests arriving after hours will need to go to the following location to check in: Black Marlin Motel 26 Glady Street Innisfail
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Guests can access their accommodation through a private entrance.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Innisfail City Motel
Innisfail City Motel Motel
Innisfail City Motel Innisfail
Innisfail City Motel Motel Innisfail

Innisfail City Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 140 reviews
Rating 8 - Good. 63 out of 140 reviews
Rating 6 - Okay. 29 out of 140 reviews
Rating 4 - Poor. 8 out of 140 reviews
Rating 2 - Terrible. 7 out of 140 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sharryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this motel is excellent value for money. Clean, quiet and centrally positioned.
Stayed 4 nights in Jul 2022
Verified

6/10 Okay

Warwick

Good location
Stayed 7 nights in Aug 2023
Verified

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very handy for what we neede it for, it was close to everything, and we could walk everywhere
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Handy location
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very well looked after here. Highly recommend
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Bethyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Apr 2025
Verified

8/10 Good

Janette

Liked: Cleanliness, amenities
Supermarket close by. Lovely river walking paths. Food shops with in walking distance.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Town centre location was great. Check in at different location delayed and unusual.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Hayden

Liked: Cleanliness, staff & service
The motel is not modern and is showing it's age. However the room had the basics I needed, is in a very central location and locals and backpackers are a very friendly bunch of people in this town.
Stayed 1 night in Oct 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First timer

Second time in Innisfail but first time to stay overnight. Nice location as taxi rank at front and Woolworths across the road.Only negative is having to pick up keys from another Motel...tricky if you're not familiar with the Town, also no laundry and iron.
Stayed 4 nights in Apr 2023
Verified

6/10 Okay

Robert

Liked: Cleanliness
Check in time is 2:00pm. Not a second before. You need to go to another motel to check in to this motel because there is no one onsite. The motel is very central. It was very clean. The accommodation is basic but fine for the price.
Stayed 1 night in Sep 2023
Verified

8/10 Good

John

Liked: Cleanliness, staff & service
The area is unsafe.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water to shower in the morning. Left message on phone of absent reception. Was hot water the previous night.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Sylvia

Disliked: Staff & service

Never again

I am unable to recommend this motel to anyone. I would highly recommend a number of training sessions in customer service and complaint handling and an improvement to their system.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Matt

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches. Door had 1.5 inch gap at bottom, widi and ac dodnt work good
Stayed 1 night in Apr 2023
Verified

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Tv aerial was unplugged and took me ages to work out what the problem was. Ac was turned off at system not the key. Had to get a chair to turn it on. Apart from that it was fine. Entry needs better signage as well.
Stayed 1 night in May 2023
Verified

4/10 Poor

susan

Liked: Cleanliness
Disliked: Staff & service
We didn't like that you had to go to a different hotel to pick up the keys and check in. The air conditioner wasn't working and no one answered the phone. We were unable to contact the staff or Manager as she was trying to run two Motels so was not available. The good side was that it was clean and tidy but if you wanted to sit outside there was only the carpark and it wasn't very pleasant as smokers and ash trays were outside each room so not easy to get away from the smoke.
Stayed 1 night in May 2023
Verified

4/10 Poor

susan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No warning that water was to be turned off. No water for 20 hours. Had to use public toilets. No shower until it came back on. No staff available most of the time. Don't answer phone when you ring. Door locks automatically so if you accidentally lock yourself out it's hard to get hold of staff. Only a hot car park to sit outside. Smokers in close proximity on either side of our room.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Andra

Liked: Staff & service
Didn’t like being accused of doing drugs by the other people residing in close hotel rooms to mine! Manager didn’t handle situation professionally and thought it was okay to threaten me telling me to remove whoever was in my or he will have cops remove me when I paid $94. I tried being nice to others in the rooms next to us but because we was black we was a threat to these old people who couldn’t mind their business! Maybe place elderly people in the front building because their old and need to be close to front of property and the young out back always from those who can’t handle noice.
Stayed 1 night in Oct 2022
Verified

4/10 Poor

Jennifer

Disliked: Property conditions & facilities, room comfort
I have stayed at this hotel several times but not again. There will need to be some big changes to make me reconsider. Definitely overpriced.
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Alison

Liked: Cleanliness, staff & service
The wifi kept dropping out and as a business traveller it made it challenging to keep up with emails etc.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Sharyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot Friendly staff
Stayed 1 night in May 2022
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
Pulled in to motel look and is rundown and grotty, told by woman ciggy hanging out of her gob (caretaker?) That I had to drive across town to another motel to pick the key up from the owner. I drove around the full and filthy bins and overgrown garden back out and road to the other motel to pick the key up. The owner told me that that is the way that she run thing and that I was lucky to get a room. I was told that the rooms with spacious and very nice. Well that was a lie lot he got dog box with incredibly loud air-conditioner and filthy fans. What an embarrassment for the tourism industry of Innisfail.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice little place,just hope the house keeping gave fresh towels and complimentary coffees and tea the next day, and there was no toilet paper which was disappointing Instead of a queen bed i was given double bed with my two eight years old. Besides that the stay was quite and very peaceful.
Stayed 2 nights in Apr 2022