The property itself is 5 star and awesome. Great location, stunning views, very quiet, extremely clean, well-stocked and comfortable furnishings / beds. Had to downgrade total experience to a 4 though due to some other factors. The property management company sent us the wrong lock box code so we spent over 30 minutes fumbling around in the dark before having to call them for assistance. They resolved it fairly quickly and we were able to get in with an alternative code, but made for a frustrating first impression when you can't get in the place due to wrong info. It snowed the entire day Friday into Saturday, which is normally fantastic and why you vacation in that area in the first place. However, snow removal was somewhat spotty, and we ended up having to shovel a LOT. We returned Friday afternoon to 4-6 inches on the ground and the plow driver hadn't showed up yet - not the end of the world but not knowing when he would swing by, we ended up having to shovel a parking spot / path to stairs / stairs ourselves (he did show up 15 minutes later to take care of the rest, so mostly bad timing there). However on Saturday morning we woke up to well over a foot of new snow. The driver had completely cleared out our neighbors' parking areas but barely touched ours - I know our car parked in one of the spots, but where else were we supposed to park it (?) So we again had to shovel the outdoor stairs / walking path to car / half the driveway. He came by to clear the rest later to take care of the rest after we left the property for awhile, but too little too late.
We lost power sometime during early Saturday morning while we were sleeping . Just one of those unfortunate things, nothing anyone can do about that obviously. Not having direct contact with the owner made it somewhat frustrating to chase down update info though - we didn't know which power company serviced that area, status checks required the owner's phone number, which we didn't have. Finally got a fairly reliable update that power wouldn't be restored to that area for another day or two, so we ended up unfortunately having to vacate 1 night earlier than intended. The property management company was good about processing a credit for 1 night so kudos to them for that, but it took quite a bit of chase work and multiple phone calls to expedite that - had we been able to deal with the owner directly, a lot back and forth and aggravation could have been saved.