13 Jul 2023 by Ioannis
Dear Konstantinos,thank you very much for you excellent rating. We are looking forward to welcome you back again in our premises.With our kindest regards,The Hotel Management
The following facilities or services will be unavailable from July 25 2023 to December 21 2024 (dates subject to change):
The following facilities are closed seasonally each year. They will be closed from 1 October to 31 May:
Grand Serai Congress & Spa offers its guests an outdoor pool, a steam room, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 549 square feet (51 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Grand Serai Congress & Spa. Limited free parking is available on a first-come, first-served basis. This 5-star Ioannina hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Grand Serai Congress & Spa offers 216 accommodations with minibars and a safe. This Ioannina hotel provides complimentary wireless Internet access. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.
Grand Serai Congress & Spa has a restaurant on site.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.
Guests aged under 16 years old are not allowed in the hot tub.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 4 and over. COVID-19 vaccination record requirement applies to all guests aged 18 and over. For more details, please contact the property using the information on the booking confirmation.
Due to a temporary closure, the swimming pool, fitness facilities, and spa will be closed February 22-March 15, March 18-22, March 25-May 2, and May 7-December 21, 2024.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club. Cash is not accepted.
At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 4 and over. COVID-19 vaccination record requirement applies to all guests aged 18 and over.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.