The hotel and staff are always friendly but they didnt have my reservation from the website. They said that happens a lot with you guys so I wont be using Hotels.com to book there again.
This place is a dump. Not unsanitary or unsafe but not much else either. It's not warm, comforting, welcoming, inviting, pleasant, enjoyable. I stopped here in an emergency to get off the roads during a blizzard. I wouldn't recommend it for any other reason other than an immediate need for safety at night.
They call it mountain inn when it should be stated iron mountain and not mountain two different towns I expected it to be in mountain just to find out it was in iron mountain 2&1/2 hours north of mountain so I couldn't cancel or resolve my registration,