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Hotel Casa Caracol

2.0 star property

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Photo gallery for Hotel Casa Caracol

Front of property
TV
Exterior
Standard Triple Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets
TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

View in a map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Isla Mujeres Ferry Terminal
    ‪3 min walk‬
  • North Beach
    ‪5 min walk‬
  • Dolphin Discovery
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪70 min drive‬

Room options

View all photos for Family Room

Family Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Basic Room

Basic Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Basic Studio Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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Exterior

Hotel Sol Caribe

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor space
4.0 out of 5, Very good, 217 reviews
The price is CHF 61
includes taxes & fees
1 Sept - 2 Sept
Hotel Sol Caribe

About this property

Hotel Casa Caracol

Hotel in Isla Mujeres, a short walk to Isla Mujeres Ferry Terminal
This smoke-free hotel features dry cleaning, gift shops/newsstands and free Wi-Fi in public areas. Housekeeping is available once per stay.
Hotel Casa Caracol offers 18 accommodations with air conditioning. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered once per stay and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.
During your stay at Hotel Casa Caracol, you're just a quick walk from Isla Mujeres Ferry Terminal. Features include free WiFi in public areas and dry cleaning service.
  • Free WiFi
  • Services include dry cleaning/laundry and luggage storage
  • Just a 4-minute walk from Isla Mujeres Ferry Terminal and 6 minutes on foot from North Beach
Hotel Casa Caracol offers its guests gift shops/newsstands and dry cleaning/laundry services. Public spaces have free WiFi.

This Isla Mujeres hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Caracol

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Hotel Casa Caracol Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Necla

Stayed 3 nights in Feb 2025

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025

10/10 Excellent

Fabian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025

10/10 Excellent

Rainier, Cdmx

Stayed 2 nights in Mar 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025