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SureStay Hotel by Best Western Richland

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Richland

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down duvets, pillow-top beds, desk, laptop workspace
Lobby
Seasonal outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Exterior
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

View in a map
390 Highway 49 South, Richland, MS, 39218
  • Place, Mississippi Coliseum
    ‪6 min drive‬
  • Place, Jackson State University
    ‪6 min drive‬
  • Place, Jackson Convention Complex
    ‪7 min drive‬
  • Airport, Jackson, MS (JAN-Evers Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

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  • Parking included
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The price is CHF 67
includes taxes & fees
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About this property

SureStay Hotel by Best Western Richland

Suburban hotel with free breakfast and seasonal outdoor pool
This hotel features a seasonal outdoor pool, concierge services and dry cleaning. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-in are on-site.
SureStay Hotel by Best Western Richland offers 50 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 25-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Richland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision. Guests aged under 17 years old are not allowed in the swimming pool.

During your stay at SureStay Hotel by Best Western Richland, you'll be close to Jackson State University. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, an ATM and a vending machine
  • 9 minutes by car from Jackson State University and 6 minutes from Trustmark Park
  • Cats and dogs welcome for a fee
Free breakfast is available. WiFi is free in public spaces. A seasonal outdoor pool, a vending machine, and concierge services are also featured at the business-friendly SureStay Hotel by Best Western Richland. Free self parking is available.

Smoking is allowed in designated areas at this Richland hotel.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 7:00 AM to 9:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Rodeway Inn Hotel Richland
Rodeway Inn Richland

SureStay Hotel by Best Western Richland Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 179 out of 617 reviews
Rating 8 - Good. 161 out of 617 reviews
Rating 6 - Okay. 111 out of 617 reviews
Rating 4 - Poor. 73 out of 617 reviews
Rating 2 - Terrible. 93 out of 617 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Judy

Travelled with family
The guy who checked us in was rude. And the room was 80 degrees and the ac doesn’t even blow that well.
Stayed 1 night in Jul 2025

10/10 Excellent

Ken

Gr8
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Peneka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It can definitely be better
Stayed 2 nights in Jun 2025

2/10 Terrible

Danitza

Stayed 1 night in Jun 2025

10/10 Excellent

Ken

Stayed 1 night in Jun 2025

10/10 Excellent

Gregory, Costa Mesa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean. Desk was Friendly.
Stayed 1 night in May 2025

2/10 Terrible

Nirali

Disliked: Cleanliness, amenities, property conditions & facilities
Ridiculous staff charged me twice and also downgraded the type of room and now not responding at all!! Would never go back!!
Stayed 1 night in Jun 2025

8/10 Good

Lindsay

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Amenities
I was pleasantly surprised with the cleanliness of our room considering we paid under $80/night. The only complaint I had was their lack of amenities - they didn't have pillows for the pullout sleeper and they were not able to provide anymore towels than two for an entire week. If you're a low maintenance kind of guest but still expect proper cleanliness, this is a good option for you. There are no stores in walking distance.
Stayed 4 nights in Jun 2025

10/10 Excellent

Shakia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Anita

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we got here after check-in time, they would not let us check in because they said they only had one housekeeper so we had to come back again later. They said the room was clean the second time, but it was not there were dirty towels and the floor. The bathroom had not been cleaned. The only thing that had been done was the beds were made up. So we went to eat and came back later and the bathroom still had not been cleaned. The door had been left open and there was a heavy aroma of marijuana smell in the room. The TV does not work. The bathtub has mud all in it and they won’t even talk to us about offering a discount or anything until in the morning but in the morning is too late the owner would not even advise the man at the desk what to do. He said he would handle it himself in the morning
Stayed 1 night in Jun 2025

10/10 Excellent

Debra

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Extremely kind and clean the staff is awesome
Stayed 1 night in Jun 2025

8/10 Good

Kardessa

Travelled with family
Liked: Cleanliness, amenities
The room I stayed in had a broken lamp, a hole in the bathroom wall, broken shampoo dispenser, and a door that had a gap in the door frame.. The room was very clean, staff was friendly, the hotel location was ok, but not very close to and restaurants or shopping places.
Broken shampoo dispenser
Hole in bathroom wall
Broken lamp
Stayed 1 night in Jun 2025

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderately priced motel with regular services. Room was clean, bed comfortable out of body wash in the shower.
Stayed 1 night in Jun 2025

6/10 Okay

Miguel

Liked: Amenities
La tapa del baño estaba suelta y también la chapa del baño
Stayed 1 night in May 2025

2/10 Terrible

Ashton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you want a clean and somewhat updated hotel to stay at, DO NOT stay at this one. The pictures of the rooms on here are not what you will get, not even close. The photos of the rooms are inaccurate. We checked in with three kids and checked right back out as soon as we walked into our room. I wouldn’t suggest this hotel if you have children, not a safe environment imo. The AC wasn’t even on when we walked in our room, it was so hot. Don’t waste your time or your money!
Stayed 1 night in Jun 2025

6/10 Okay

Mary

Disliked: Property conditions & facilities
We were disappointed. Shampoo and conditioner in bathroom were empty; refrigerator was off balance and filled with ice. Never checked by cleaning staff? I ended cleaning it out and put something to balance it. Nightstand was off its hinge. TV remote did not work. Office replaced the batteries which was good. Water spot on ceiling in bathroom. Room had a stale oder which was a turnoff. Front desk person was friendly and addressed my tv remote problem
Stayed 1 night in Jun 2025

10/10 Excellent

chasady

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
My door was hard to get in and out of if no one was inside I would have never been able to get in the room.
Stayed 2 nights in Jun 2025

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a decent stop for a late night stop. Room was clean and ready.
Stayed 1 night in Jun 2025

8/10 Good

Luz

Y
Stayed 1 night in Jun 2025

6/10 Okay

James

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
The location isn’t as bad as some reviews, yes it’s in an industrial area and near a rail yard, but it wasn’t bad noise wise. I had a rough time getting in the room due to the door being broken. Front desk staff wasn’t that helpful, had a bit of a language barrier. The room had no shampoo, soap, or conditioner. And only half a roll of toilet paper. Tried to get more supplies, but the front desk was gone and locked up. Neighbors were noisy, but calmed down around bedtime. The rooms appear to have been modernized, and the bed was exceptionally comfortable. I will say that I slept great. Would I stay here again? Maybe if I couldn't find a better option or if I had to choose between here and the cockroach inn.
Stayed 1 night in Jun 2025

8/10 Good

Kim

Stayed 2 nights in May 2025

10/10 Excellent

vaibhav

Stayed 1 night in May 2025