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Hilton Garden Inn Jacksonville Airport

3.0 star property

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Photo gallery for Hilton Garden Inn Jacksonville Airport

Outdoor pool
Daily cooked-to-order breakfast for a fee
Exterior
Reception
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Hot tub
  • Pool

Explore the area

Map
13503 Ranch Rd, Jacksonville, FL, 32218
  • River City Market Place
    ‪1 min drive‬
  • Jacksonville Zoo and Gardens
    ‪10 min drive‬
  • Jacksonville Cruise Terminal
    ‪14 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪4 min drive‬

Room options

Room, Accessible

  • Sleeps 2
  • 1 King Bed

Two Queen Beds, Accessible

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard - 2 Doubles

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard - 2 Doubles

8.6 out of 10
Excellent
(7 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

One Bedroom Suite, One King Bed

  • Sleeps 4
  • 1 King Bed

2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite, One King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

One Bedroom Suite, One King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for 1King Bed

Select Comfort beds, in-room safe, desk, blackout curtains

1King Bed

8.8 out of 10
Excellent
(36 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Accessible

Suite, Accessible | Select Comfort beds, in-room safe, desk, blackout curtains

Suite, Accessible

  • Sleeps 4
  • 1 King Bed

Room, Accessible

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (1554)
The price is CHF 121
for 1 room
includes taxes & fees
29 Jul - 30 Jul
Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

About this property

Hilton Garden Inn Jacksonville Airport

Family-friendly hotel with free airport shuttle and 24-hour fitness centre
This hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and Access to hot tub are on-site.
Hilton Garden Inn Jacksonville Airport offers 111 air-conditioned accommodations with MP3 docking stations and video game consoles. Beds feature Select Comfort mattresses. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jacksonville Airport. During your stay, you'll be within walking distance of River City Market Place. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and 3 meeting rooms
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 13 minutes by car from Jacksonville Cruise Terminal and 8 minutes from Jacksonville Zoo and Gardens
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn Jacksonville Airport offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 2250 square feet (209 square metres) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville Airport also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Great American Grill – This restaurant serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 10:00 PM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2,250 square feet of conference space
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 20.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 15 for adults and USD 5 to 15 for children
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Jacksonville Airport
Hilton Garden Inn Jacksonville Airport
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hilton Garden Inn Jacksonville Airport Hotel
Hilton Jacksonville Airport
Hilton Garden Inn Jacksonville Airport Hotel
Hilton Garden Inn Jacksonville Airport Jacksonville
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville

Hilton Garden Inn Jacksonville Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 448 out of 863 reviews
Rating 8 - Good. 245 out of 863 reviews
Rating 6 - Okay. 90 out of 863 reviews
Rating 4 - Poor. 48 out of 863 reviews
Rating 2 - Terrible. 32 out of 863 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Derica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservations were not in the system. Ms. Kori at the front desk was very understanding. She quickly helped me and my family find a room. Thanks to her we had a very nice vacation. Will book again!
Stayed 2 nights in Apr 2025

2/10 Terrible

Nadia

Stayed 1 night in Apr 2025

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
The carpet was dirty and old. I would not stay here again
Stayed 1 night in Apr 2025

10/10 Excellent

Lacole, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I’m in Jax. Very clean quiet & accessible to everything
Stayed 3 nights in Mar 2025

10/10 Excellent

DONNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay just one night. Room was big and very clean staff was awesome!
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, super close to airport.
Stayed 1 night in Mar 2025

10/10 Excellent

Gay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was looking for a place close to the airport and this was perfect! The hotel was quiet, beds were comfortable, everything was clean and just a great place to relax and unwind after a hectic week. Would highly recommend.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and very nice.

Stayed 1 night in Mar 2025

10/10 Excellent

Darci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked us in was super nice! We had everything we eeded. Many restaurants that were walkable. The hot tub was nice and warm.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally the greatest. We were only there for 12 hours but felt like paradise!
Stayed 1 night in Feb 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early arrival they called us shortly after our arrival with a room so that was very accommodating
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Michelle

Travelled with partner
It was convenient to the ammenities
Stayed 2 nights in Oct 2024

4/10 Poor

Matthew

Stayed 1 night in Jan 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms, staff and common areas. I did not like the fact the continental breakfast mentioned was non-existent. Only the paid breakfast was available. Next I appreciated the ev charging onsite, but the lack of upkeep and maintenance of them is very obvious, since two out of four tesla chargers actually worked and most of the charging cables were either unraveled on the ground or laying over another charger next to the one it belongs with. Hopefully this can be resolved in the future.
Stayed 1 night in Jan 2025

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Impressed by the chef.

We checked in late, just before the kitchen closed at 10. I really needed something clean and fresh to eat and I was so impressed with the salmon, veggies and mashed potatoes.
Stayed 1 night in Jan 2025

10/10 Excellent

Jean

Stayed 1 night in Dec 2024

4/10 Poor

Shelly

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property has seem to go down hill. We travel to jacksonville twice a year for the past 5 years and have always stayed here. First two room very moldy and had a terrible smell. Johnathan at the front desk is excellent! The only reason why we continue to come.
Stayed 4 nights in Dec 2024

10/10 Excellent

Haywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2024

6/10 Okay

Larry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I was told the wrong time that breakfast was served. I had to leave prior to that I would've stayed in the room longer knowing the correct time.
Stayed 1 night in Dec 2024

6/10 Okay

Yanghee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

larry

Stayed 1 night in Dec 2024