This was a mixed bag. The house was pretty clean but there was definitely animal smell, The towels smelled sweet and clean but, were dingy and had holes. Several folding doors were off the tracks, the ottoman was torn in several places. There was a basket with kitchen necessities. Doggie bags were included, which I thought was a super nice touch. The pans that I used were spotless. There were filled ice trays in the freezer ready to go. I received no check in directions until I requested when I was getting onto the island. Brandon answered almost immediately. The lock was super easy to use.The house was close to downtown and we felt safe in it.Overall, there was nothing truly wrong with the house.