I stayed for one night traveling through and because I used my Hotels.com cash rewards, they turned around and charged a $25 charge, in addition on my credit card. Itâs nonsense just because I didnât pay full price, I feel that they felt like they could do that and get a way with it. THERE WERE ABSOLUTELY NO INCIDENTALS. I am the most clean, tidy, professional traveler. I go to Airbnbâs and often times pay zero cleaning fees because I leave the places better than arrival. I stayed a total of 8 hours and didnât dirty or even touch much at all. So⊠look out for these scammers. I demand my $25 refunded to my credit card immediately. Travel date: Wednesday Sept 24, 2025. When my refund is completed, Iâll rate you a better star, stop playing games.