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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

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Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Relax in our spacious lobby, featuring a comfortable seating area with sofas and armchairs.
Relax by the pool surrounded by palm trees and lounge chairs.
Enjoy a serene view of the water and cityscape from this stylish living room.
Enjoy socializing and dining at this stylish bar with a long countertop and comfortable seating.
Stroll through the hotel's elegant corridors, lined with comfortable chairs and white curtains.

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Room service
  • Pool
  • Breakfast available

Explore the area

Map
1515 Prudential Dr, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.2 out of 10
Good
(10 reviews)
  • 37 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(66 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 74 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.8 out of 10
Excellent
(109 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.2 out of 10
Wonderful
(14 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, River View

8.4 out of 10
Very good
(8 reviews)
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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3.3 out of 5, (1332)
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About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk hotel with fitness centre and 24-hour business centre
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at Southbank Hotel by Marriott Jacksonville Riverwalk. During your stay, you're just a quick walk from Jacksonville Historical Center. Features include free WiFi in public areas, plus an outdoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking, self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 12 minutes by foot from Baptist Medical Center Jacksonville and a 4-minute drive from VyStar Veterans Memorial Arena
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Southbank Hotel by Marriott Jacksonville Riverwalk offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 22 meeting rooms. Event space at this hotel measures 39425 square feet (3663 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Southbank Hotel by Marriott Jacksonville Riverwalk. For a fee, parking is available.

This Jacksonville hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Conference centre (39,425 square foot of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 31 March 2025 to 28 February 2026 (completion date subject to change). The following areas are affected:
  • Front desk
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults and USD 5 to 10 for children
  • Uncovered self-parking fee: USD 16.00 per day (in/out privileges)
  • Valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 816 out of 1521 reviews
Rating 8 - Good. 331 out of 1521 reviews
Rating 6 - Okay. 171 out of 1521 reviews
Rating 4 - Poor. 109 out of 1521 reviews
Rating 2 - Terrible. 94 out of 1521 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcos

Travelled with group
Stayed 1 night in Apr 2025

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Overall Space!
Stayed 2 nights in Apr 2025

8/10 Good

melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty great. Not tons of food options or stores in short walking distance but there were some. Pool was clean and pool area was spacious. Front desk staff were nice. There is no private garage and you pay to park. $16 to use the hotels QR code or $15 public parking
Stayed 1 night in Apr 2025

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Simple, clean
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Twice as nice

Second time starting here, absolutely loved it!
Stayed 1 night in Apr 2025

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Southbank's Romantic Get to Away

We've stayed at this location multiple times before, we've always been very happy. The staff are always friendly and helpful, the runs are clean and comfortable, the large showers are great, there's restaurants and a bar located on the bottom floor of the hotel. When there are concerts ( and I'm assuming sporting events ) they've got shuttle buses. The Riverwalk is right behind the parking area, it's a very pretty and private.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Great hotel, just need ONE upgrade.

This was my second time staying here. I enjoyed the first time, so it wasn't a question about booking again. This time we were on the third floor and the rooms were great, comfortable, nice bed, clean however, the hallway carpet HAS GOT TO BE REPLACED. That's the ONLY issue I feel the hotel had. Once the hallway carpet is replaced, 5 stars all around.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cecilia, Accord

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Thomas

Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price.
Stayed 2 nights in Apr 2025

10/10 Excellent

DJAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

DESPINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staff, good location

Stayed 3 nights in Apr 2025

10/10 Excellent

Chastity

Stayed 2 nights in Apr 2025

2/10 Terrible

jordan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We got there and when we went into the hotel room, we found bed bugs. They then Refused to refund us. I had to reach out to Expedia to get any money back. Never again
Stayed 1 night in Apr 2025

6/10 Okay

David

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Stephanie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Completely under staffed, no bellmen, ice machines all broken, could not get handicapped room, hotel ran out of water for 1 and 1/2 days. The worst hotel I have ever stayed in!
Stayed 6 nights in Apr 2025

10/10 Excellent

CARLOS, key biscayne

Stayed 2 nights in Mar 2025

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was very beautiful! Very clean, staff super friendly and helpful. Breakfast was great! $16 pricing was abnormal. I have stayed at 5 star hotels and have never had to pay for parking.
Stayed 1 night in Apr 2025

10/10 Excellent

Senen

Stayed 1 night in Apr 2025

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort

Huge Disappointment

We were very disappointed. We booked here knowing I would be there all day while my spouse was at our daughter's baby shower. The webiste said (and still says) "Lunch" is served at both restaurants and for room service. Nope. NO food served after 11 until 4:00 p.m. There I am, no car, and no food all day (since I don't eat breakfast.) I asked front desk why there was no lunch even though it's advertised, and her reply was "ya, we just don't serve food anymore during those times. BUT there's food you can walk to down the street." I don't book there to walk down the street. THEN, the shower was SCALDING hot. No matter how I adjusted it, nothing but super hot. My wife loves hot showers, but she couldn't even use it. The first day i got no answer from room service. So I figured it was just a fluke. Next day, no enjoyable shower. Too hit. I had to "dip in" to make sure I got clean. The Pool area was also a disappointment. The chairs were ripping. No tables to put things on. No attendants asking if you need anything. No bar or snack shack for drinks. No pots with plants. And the pool "shack" was right behind the pool...making for a pretty ugly environment. The building is very dated, but ok for the city. Overall, pretty disappointed. If you have to spend the money, might want to reconsider and stay across the river.
Stayed 2 nights in Apr 2025

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Riverwalk
Stayed 1 night in Apr 2025

6/10 Okay

Dorene

Travelled with group
Liked: Room comfort
Disliked: Staff & service

Won’t Return

It took an hour and twenty minutes to get breakfast. It was not busy, just understaffed, which the entire place seems to be.
Stayed 1 night in Apr 2025