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SureStay Hotel by Best Western Jacksonville South

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Exterior
Combined shower/bathtub, deep-soaking bathtub, free toiletries
Free daily buffet breakfast
Pillow-top beds, in-room safe, desk, laptop workspace

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
5018 University Boulevard West, Jacksonville, FL, 32216
  • Place, EverBank Stadium
    ‪8 min drive‬
  • Place, St. Johns Town Center
    ‪10 min drive‬
  • Place, Jacksonville Naval Air Station
    ‪23 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western Jacksonville South

Hotel with free breakfast, in the vicinity of Museum of Science and History
This hotel features a 24-hour business centre, a business centre and laundry facilities. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a front desk safe are on-site.
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

During your stay at SureStay Hotel by Best Western Jacksonville South, you'll be within walking distance of Merill Road Shopping Center. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • 6 minutes by car from Museum of Science and History and 8 minutes from Jacksonville Museum of Modern Art
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
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SureStay Hotel by Best Western Jacksonville South Jacksonville

Reviews

SureStay Hotel by Best Western Jacksonville South Reviews

6.8

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 244 out of 856 reviews
Rating 8 - Good. 206 out of 856 reviews
Rating 6 - Okay. 137 out of 856 reviews
Rating 4 - Poor. 104 out of 856 reviews
Rating 2 - Terrible. 165 out of 856 reviews

Reviews

2/10 Terrible

Perla

Stayed 1 night in Jul 2025

6/10 Okay

Terry

Travelled with partner
The room was clean but smelled very damp and musty. In the morning we noticed water on the floors near the bathroom. There had to be a leak somewhere.
Stayed 1 night in Jun 2025

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to check out door wouldn’t lock and was not offered another room
Stayed 1 night in Jun 2025

6/10 Okay

Nakia

Travelled with group
Stayed 2 nights in Jun 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Latravia

Liked: Cleanliness
The beds were comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Leonardo

Stayed 1 night in Jun 2025

10/10 Excellent

Livette

Stayed 1 night in Jun 2025

6/10 Okay

Kania

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, room comfort
Great place to stay
Stayed 2 nights in May 2025

8/10 Good

Lucson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Chalaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go to get a way

The staff is friendly, the rooms are ALWAYS clean and the breakfast is everything.
Stayed 1 night in May 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for the price.
Stayed 2 nights in May 2025

2/10 Terrible

B.

Disliked: Staff & service
Poor service. Equipment not working.
Stayed 1 night in May 2025

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

K. Rene

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Traveling with small kids the area was not the best and the room was ok. Front desk person was great.
Stayed 2 nights in May 2025

4/10 Poor

Joanna

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Choose different hotel!

The pillows there are extra uncomfortable, take your own!!!! Room was very small. Breakfast was included in the price (not low price) but when we come to breakfast room 30 minutes before the end of breakfast hours, there was very little left to eat, no eggs and no one to ask for more. We will never come back there!
Stayed 1 night in May 2025

2/10 Terrible

Crisanto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wish zero stars was an option

I wish I could give it zero stars. We booked months worth of rooms for our employees since the start of the year. They missed the checkout date by less than two hours and were charged $50 a room to have the doors unlocked. The staff at this hotel is beyond condescending, obnoxious and arrogant. You better hope that you do not have any sort of issues. Even when it was their mistake, The hotel is not clean and is in a sketchy part of town, buyer beware
Stayed 2 nights in May 2025

8/10 Good

Hisini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a snell everytime i came after awhile. I just spray deodorizer in it
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at this hotel, comfortable rooms, good breakfast, highly recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Arthur

Very clean
Stayed 1 night in May 2025

10/10 Excellent

Wendy yoselin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, peaceful and quiet, friendly staff. Highly recommended
Stayed 2 nights in Apr 2025

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025