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Best Western Senayan

Property class: 3.5

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Photo gallery for Best Western Senayan

Lunch and dinner served
A conference room with a long table, black chairs, and a screen displaying "Best Western."
A spacious hotel room with a large bed, two bedside tables, a chair, a desk, and a TV.
A modern lobby with a reception desk, leather seating, and a chandelier.
A hotel hallway with patterned carpet, wooden doors, and recessed lighting.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Jalan Asia Afrika Pintu IX, Gelora Senayan, Jakarta, Jakarta, 10270
  • Place, Senayan City
    ‪2 min walk‬
  • Place, Plaza Senayan
    ‪3 min walk‬
  • Place, fX Sudirman Mall
    ‪8 min walk‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room No Window

In-room safe, desk, laptop workspace, iron/ironing board (on request)

Standard Double Room No Window

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Triple No Window

In-room safe, desk, laptop workspace, iron/ironing board (on request)

Family Triple No Window

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room, 3 Single Beds, Non Smoking, No Windows

A hotel room with three beds, a desk, a chair, a TV, and a painting on the wall.

Family Room, 3 Single Beds, Non Smoking, No Windows

  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking, No Windows

A spacious hotel room with a large bed, two bedside tables, a chair, a desk, and a TV.

Family Room, Multiple Beds, Non Smoking, No Windows

  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds, Non Smoking, No Windows

A hotel room with a wooden floor, a bed with white bedding, a painting on the wall, a desk with a chair, and a bathroom with a toilet and sink.

Executive Room, 2 Single Beds, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking, No Windows

A hotel room with a neatly made bed, a wooden nightstand with a telephone, and a patterned pillow.

Standard Room, 1 Double Bed, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, No Windows

A hotel room with a large bed, a desk, a chair, and a television.

Deluxe Room, 1 Double Bed, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Non Smoking, No Windows

A hotel room with two beds, a desk, a coffee machine, and a painting on the wall.

Superior Room, 2 Single Beds, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed, Non Smoking, No Windows

A hotel room with a large bed, a desk, a chair, and a television.

Executive Room, 1 Double Bed, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed, Non Smoking, No Windows

A hotel room with a large bed, a desk, a chair, and a painting on the wall.

Superior Room, 1 Double Bed, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, No Windows

A hotel room with a neatly made bed, a wooden nightstand with a telephone, and a patterned pillow.

Deluxe Room, 2 Single Beds, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking, No Windows

A hotel room with a neatly made bed, a wooden nightstand with a telephone, and a patterned pillow.

Standard Room, 2 Single Beds, Non Smoking, No Windows

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room No Window

In-room safe, desk, laptop workspace, iron/ironing board (on request)

Deluxe Double Room No Window

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Exterior
Holiday Inn Express Jakarta Menteng by IHG
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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 126 reviews
The price is CHF 29
includes taxes & fees
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About this property

Best Western Senayan

A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business centre and conference space are on-site.
Best Western Senayan offers 137 accommodations with a safe and complimentary bottles of water. 24-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

With your stay at Best Western Senayan, you're connected to the convention centre and just a quick walk from Plaza Senayan. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Chill In Cafe
  • Services include dry cleaning/laundry, a concierge and a porter
  • Just a 3-minute drive from Blok M Square and a few minutes from Gelora Bung Karno Stadium
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and 5 meeting rooms are available. The business-friendly Best Western Senayan also features multilingual staff, concierge services, and laundry facilities. You'll have access to the health club at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Jakarta hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:30 AM.
Chill In Cafe – This restaurant specialises in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Chill In Cafe

Things to do

  • Shopping centre

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 200000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Senayan

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: IDR 200000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 55113, 9120206531603

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Senayan Hotel Jakarta
Best Western Senayan Hotel
Best Western Senayan Jakarta
Best Western Senayan Hotel
Best Western Senayan Jakarta
Best Western Senayan Hotel Jakarta

Best Western Senayan Reviews

Reviews

6.8
Rating 10 - Excellent. 11 out of 52 reviews
Rating 8 - Good. 15 out of 52 reviews
Rating 6 - Okay. 13 out of 52 reviews
Rating 4 - Poor. 8 out of 52 reviews
Rating 2 - Terrible. 5 out of 52 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Danial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel staff are very helpful.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two great shopping malls next to the hotel.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Pedro

Liked: Cleanliness, property conditions & facilities
Good the food at the Chill in Cafe.
Stayed 12 nights in Nov 2024
Verified review

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and value.

Stayed for 1 night with 3 kids Great spot as it was convenient for shopping and location. For it's price it was a great find and would recommend
Stayed 1 night in Jan 2025
Verified review

8/10 Good

庄吾

The location is very good. Despite no window and not-high-quality room, it deserves to be chosen.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

soon hee

Liked: Cleanliness, property conditions & facilities
The room was spotless and the staff courteous. Given the fittings and amenities I felt what was missing was a small fridge. Breakfast was great although there don't seem to be any verification of the guests. Anyone could enter and have breakfast.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Meow See

Disliked: Cleanliness, property conditions & facilities, room comfort
The toilet is very smelly
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

richard

Liked: Cleanliness
Disliked: Property conditions & facilities
First arrived and had requested a non smoking room. I paid a premium price for two nights. Got to the room and it reeked of smoke. Staff changed the room to a family room with three beds. No problem there really, but what was the problem is sewer gas was coming out of the bathroom floor drain. No matter how much water I put down the drain the sewer gas still came up and filled the bathroom and the room. It was miserable. Told staff but hotel was booked solid. Had to live with is. Staff was awesome but the room totally was dissipointing.
Stayed 2 nights in May 2023
Verified review

4/10 Poor

DAISUKE

Disliked: Amenities
シャワーの水圧が弱すぎる。 シャワーヘッドの固定ができない。 シーツや布団がジメジメしている。 枕が高すぎる。 部屋全体が古い感じ。
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

32

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
予約完了後に「すべての部屋に窓がありません」というメッセージが来ますので、キャンセル不可の予約は注意した方が良いです。アクセスはとても良いですが、排水溝の臭いがきつく、換気も悪いのでデリケートな方にはオススメ出来ません。
Stayed 7 nights in Feb 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Location is good but many issues to be considered

heck in was fast, room size was ok. Location was good as it is within walking distance to 2 nice malls . I have some points which should be highlighted; there is no window in the room, AC was not that cold, and the bathroom is not safe as there is steps within the bathroom that need extra caution to avoid falling down especially after taking a shower.
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
- Location is good and convenient. - Price is good. - Shower - no hot water on 1st day/night. - The toilet roll holder is so far from the toilet bowl. - The towel rack should be fixed on the wall in the shower area NOT above the toilet bowl esp when it is lose and about to drop out of the wall.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Roy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The service is good, staff is friendly. The room has no windows , so I'm concerned about safety.
Stayed 2 nights in Aug 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

おすすめしません

おすすめしません。7階に宿泊。部屋には窓もなく、冷蔵庫もありませんでした。シャワールームからは悪臭が漂い、換気扇をかけても消えませんでした。ホテルと運動施設が一体になっているようで、夜10時くらいまで騒がしかったです。防音も最低。レストランはホテルの建物にはなく、少し移動した二階にあります。立地は便利でとてもいいのですが、ホテルがダメです。星で言ったら1つ。
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Dann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice hotel, just next to shopping mall and close to MRT station
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Ivy

Liked: Cleanliness, staff & service
Excellent friendly service; near to shopping malls; The lighting in the toilet room very bad.
Stayed 1 night in May 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Baru pertama nginep disini, kamarnya ga kedap suara, ada yg lwt or buka pintu kmr sebelah kedengeran bgt, mandi jam 10 pagi air panas ga panas apa krn banyak yg pake jd mengakibatkan ga panas, restonya misah dr hotelnya jd mesti keluar dl dr reception, utk restonya station telur n waffle, waffle ga pernah ada stok, saya minta telur rebus ¹/² matang, dijwb sm mba nya blh tp lama sekitar 15 menit, 20 menitan saya balik lg n tanya, mba malah nanya telur mata sapi yah? Mulailah saya kesal saya minta rebus n dgm santainya dia blg blm nanti yah, yaiyalah blm wong blm dibikin drtd..lain kali station omelet ini kan paling favo dipagi hari tlg yg tugas org nya yg sigap n cekatan, bs manfaatin 2 tungku sekaligus jgn yg lelet kyk gini mba nya. Agak males sih nginep disni lg kl ga terpaksa bangettttt.
Stayed 1 night in May 2019
Verified review

8/10 Good

Yi-Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

整體而言不錯

地理位置不錯，該棟大樓樓下就有些商店，鄰近百貨公司。 房間冷氣不太強，頂多不熱、不悶。房間及浴室有些灰塵，但不至於髒。 早餐的餐廳在大樓的另一側，需下到一樓才可到達。
Stayed 1 night in Apr 2019
Verified review

4/10 Poor

PCR

Disliked: Staff & service, property conditions & facilities
冷蔵庫の設置無し、ホテルエレベータが動作不能、断続的な停電。
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

PCR

Disliked: Property conditions & facilities
ロケーション抜群でした。只、室内の設備が古く、冷蔵庫が無いのには驚いた。冷蔵庫を設置してほしい。
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel next to Plaza Senayan Shopping Center and Senayan City Shopping center
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accessible location

Great short vacation stay!
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent location, but hotel is quite old. Room got no windows and the toilet drainage is poor, toilet will flood if you take a long shower. Cafe food is decent.
Stayed 4 nights in Nov 2018
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
สวิทซ์เสียบบัตรที่เป็นคัทเอ้าท์ไฟเสีย ไฟติดๆดับๆตลอดเวลา รูปที่โชว์ในเวปมีหน้าต่าง แต่ห้องพักจริงๆไม่มี ห้องอาหารเช้า เดินไกลมาก สับสนมาก ไม่มีป้ายบอก ต้องใช้วิธีฟังเสียงช้อน-ส้อม อาหารให้เลือกกินน้อยมาก ไม่มีป้ายภาษาอังกฤษบอกด้วย ว่า อะไรเป็นอะไร พนักงานบริการดีครับ โรงแรมอยู่ในตัวห้าง แต่ห้างนี้ มีแค่ แมคโดนัลให้กิน แต่ใกล้ห้างใหญ่ๆ หาของกินได้สะดวก
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Wai Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and New Hotel

It is new hotel. Everywhere is clean and no bad smell. The hotel occupies 3 whole floors with plenty of rooms and in a shopping building. Lobby is at ground floor with its own lift to the rooms. The room space is enough and the toilet is big. The bed is comfort and all the towers are clean. Air conditioner and shower are ok. All accessories such as toothbrush, bath gel...are provided. Hairdryer and clean electric kettle are provided. Different kinds of tea bags are provided too. Mirrors in the room are more than enough. Room is bright. Hanging place for clothes are enough. The wifi is still ok but I use my own SIM card. There is one step between the bath and washing hand basin but with same colour tiles inside the toilet. So better be careful during walk in and walk out because you may forget the step. There is no window for my double bed room because the side facing outside is in the big toilet. Inside the toilet is bright and there is glass which may not be open. The breakfast is good. Only 20 seconds walking from lobby to the restaurant in the same building. They change most of the food every day so I am not boring. Toast, fried egg, Indonesia food, congee...etc. There is 24 hours McDonald in the same building. Three big shopping centres with different restaurants are nearby from 5 to 10 minutes walking distance. Gate 5 entrance of GBK is 8 to 10 minutes walk. All the staffs are very nice and willing to help. I sure will be back in next time.
Stayed 6 nights in Aug 2018