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3.7 out of 5

"Great hotel excellent staff. New and clean With nice touches to the design. " More

By a verified traveller on Fri 25 Aug 2017

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Templer Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
CHF 254* Per night/room 19 May - 20 May

Orient Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Orient Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Orient Old City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Orient Garden Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they enjoy Orient by Isrotel exclusive's good location. During your stay, you're just a quick walk from The First Station. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with massages, body treatments or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the helpful staff and the breakfast
  • Just a 4-minute drive from Al-Aqsa Mosque and a few minutes from Western Wall

Orient by Isrotel exclusive ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Orient by Isrotel exclusive

Everyone (2) Couples (1)
5 out of 5

Orient Jerusalem

Great hotel excellent staff. New and clean With nice touches to the design.

Posted by on 25 Aug 2017

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Comment from Hotel Management

27 Aug 2017 by Alex

Thank you for staying at Orient Hotel. we appreciate the review

2 out of 5
Das toll gelegene 5 Sterne Hotel verdient seine Sterne niemals, allerhöchstens knapp 4. Ausschlaggebend ist der mangelhafte Service in diesem Hotel, der in den meisten Bereichen oft unfreundlich und meist unkompetent ist. Viele Mitarbeiter können nicht oder kaum Englisch sprechen. Die Hotelrechnung wurde uns doppelt verrechnet; der Fehler wurde lange den externen Kreditkarten zugeschoben, obwohl der Fehler letztlich an der Rezeption lag. Im Zimmer hatten wir eine Kakerlake!!! Und so gäbe es noch einiges mehr zu berichten. Der Preis und die Dienstleistung stimmt in diesem Hotel nicht überein, obwohl die Lage und die Rahmenbedingungen perfekt wären. Das Frühstücksbuffet ist hervorragend und das Pool mit seiner Aussicht einzigartig. Trotzdem, wir können dieses Hotel nicht oder nur ganz bedingt empfehlen.

Posted by on 18 Jun 2022

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Comment from Hotel Management

18 Jun 2022 by Ross

Dear guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Orient by Isrotel Exclusive

4 out of 5

Neues Hotel mit Kinderkrankheiten

Cons: Koordination zwischen Managment und Staff
Sehr schönes Bad- und Schlafzimmer, Menue für Roomservice nach 23.00 Uhr ist sehr enttäuschend und zum Teil nicht erhältlich, bestellter Wake-up-call ist nie erfolgt, grosse Auswahl zum Früstück, leider vieles nicht heiss genug

Posted by on 13 May 2018

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Comment from Hotel Management

14 May 2018 by Ron Brown

Dear Guest. Thank you for taking the time to review the hotel , its was our great pleasure to welcome you at the Orient hotel . we are looking forward to welcome you once again in the near future. thank you on behalf of Orient hotel staff

About the Orient by Isrotel exclusive

Location 3 Emek Refaim St, Jerusalem, 91999

Property Features

Orient by Isrotel exclusive offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 7535 square feet (700 square metres) and includes a conference centre. A seasonal outdoor pool, a fitness centre, and a rooftop terrace are also featured at the luxury Orient by Isrotel exclusive. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Jerusalem hotel.

  • 243 guestrooms or units
  • 9 levels
  • Conference rooms
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Jerusalem Malha Station (8.2 km / 5.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Orient by Isrotel exclusive offers 243 accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Espresso maker
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Orient by Isrotel exclusive has a restaurant on site.

24-hour room service is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

On Saturdays, check-out is 2 PM and check-in begins at 6 PM.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (17%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (17%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 35 for adults and from USD 35 for children
  • Self-parking fee: USD 15 per day
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Orient Jerusalem
  • Orient Hotel Jerusalem
  • Orient by Isrotel exclusive Hotel
  • Orient by Isrotel exclusive Jerusalem
  • Orient by Isrotel exclusive Hotel Jerusalem

You should know

  • The outdoor pool opens for the season in April.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.