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Sheraton Kagoshima

5.0 star property

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Photo gallery for Sheraton Kagoshima

3 restaurants, breakfast, lunch, dinner served; Japanese cuisine
View from property
In-room safe, desk, laptop workspace, soundproofing
Lobby
55-inch LCD TV with digital channels, TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
43 - 15 Koraicho, Kagoshima, 890-0051
  • Place, Kagoshima Chuo Station Tourist Information Center
    ‪15 min walk‬
  • Place, Amu Plaza Kagoshima
    ‪16 min walk‬
  • Place, Kagoshima Citizens' Culture Hall
    ‪6 min drive‬
  • Airport, Kagoshima (KOJ)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Sakurajima View)

In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 1 King Bed (Sakurajima View)

9.8 out of 10
Exceptional
(15 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | In-room safe, desk, laptop workspace, soundproofing

Club Room, 1 King Bed

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Sakurajima view)

In-room safe, desk, laptop workspace, soundproofing

Club Room, 1 King Bed (Sakurajima view)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds (Sakurajima view)

In-room safe, desk, laptop workspace, soundproofing

Club Room, 2 Double Beds (Sakurajima view)

  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Sakurajima Suite, 1 King Bed, Non Smoking

Sakurajima Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, soundproofing

Sakurajima Suite, 1 King Bed, Non Smoking

  • 73 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Sakurajima view)

In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 2 Double Beds (Sakurajima view)

9.6 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds | In-room safe, desk, laptop workspace, soundproofing

Club Room, 2 Double Beds

  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

In-room safe, desk, laptop workspace, soundproofing

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • Sleeps 2
  • 2 Double Beds

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About this property

Sheraton Kagoshima

Luxury hotel with 3 restaurants and full-service spa
Along with 3 restaurants, this hotel has a full-service spa and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and self parking.
Sheraton Kagoshima offers 228 air-conditioned accommodations with a safe and complimentary bottles of water. 55-inch LCD televisions come with digital channels. Bathrooms include baths or showers, slippers, toilets with an electronic bidet and hairdryers.

This Kagoshima hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen).
Our customers tell us that they can't get enough of the helpful staff at Sheraton Kagoshima. During your stay, you'll be within walking distance of Kagoshima Chuo Station Tourist Information Center. Features include free WiFi in public areas, plus 3 restaurants and a full-service spa.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Amu Plaza Kagoshima and a few minutes from Kagoshima Chuo Station Tourist Information Center
Sheraton Kagoshima offers its guests a full-service spa and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

The luxury Sheraton Kagoshima also features multilingual staff, a garden, and coffee/tea in common area. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Kagoshima hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
&More – This café only serves light fare. Guests can enjoy drinks at the bar.
Daily Social – This buffet restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Open daily.
Satsumagma – This restaurant only serves dinner. Open daily.
Vivarium – On-site bar. Open daily.
Flying Hog Grill – This restaurant specialises in local cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (JPY 1,500 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 4,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • &More
  • Daily Social
  • Flying Hog Grill
  • Satsumagma
  • Vivarium

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden

Full-service spa

  • 3 treatment rooms
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A scheduled power outage will take place from 3 PM on January 5 to 3 PM on January 6, 2026. All facilities that use power will not be available during this time. Check-in time begins at 3 PM on January 6, 2026. Early check-in will be not available on this date.

Renovations and closures

This property is closed from 5 January 2026 to 6 January 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4000 for adults and from JPY 2000 for children
  • Covered self-parking fee: JPY 1500 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sheraton Kagoshima Hotel
Sheraton Kagoshima Kagoshima
Sheraton Kagoshima Hotel Kagoshima

Sheraton Kagoshima Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 284 out of 384 reviews
Rating 8 - Good. 79 out of 384 reviews
Rating 6 - Okay. 9 out of 384 reviews
Rating 4 - Poor. 6 out of 384 reviews
Rating 2 - Terrible. 6 out of 384 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a generally comfortable two-night stay at the Sheraton in Kagoshima. The room was really well laid out, comfortable bed, great shower, plenty of space and had excellent amenities, so I felt quite at ease. One highlight was definitely the full-body oil massage I had—the therapist did a fantastic job, and it really added to the relaxation of my stay. On the downside, the dining experiences were a bit underwhelming. The restaurant meal at the Izakaya was just okay, not really up to the five-star standard I expected. The buffet dinner had a good hot food selection, but the fish station wasn’t restocked and was quite limited, which was disappointing as I was looking forward to that the most. Also, I felt a bit rushed at dinner when the bill was brought to me before I was even finished eating or had a chance to order another drink, which was uncomfortable, especially as it was only 8pm and not anywhere near last orders. Overall, the stay was quite pleasant thanks to the comfortable room and great spa experience, but the dining could use some improvement.
Stayed 2 nights in Sep 2025

10/10 Excellent

olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took was very clean, tram just out front of the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel!! Highly recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest hotel rooms I’ve ever stayed in. The view of the volcano is breathtaking.
Stayed 1 night in Sep 2025

10/10 Excellent

Marici

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring and foot soak were amazing. Breakfast buffet also fantastic. Rooms overlooking Sakurajima were spectacular, rooms were ultra comfortable and modern. Staff rendered great service at all hours.
Stayed 2 nights in Aug 2025

10/10 Excellent

Heyward

Stayed 1 night in Aug 2025

6/10 Okay

Raymond

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Goich

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Stayed 4 nights in May 2025

6/10 Okay

William

Liked: Cleanliness, room comfort

Second stay not great

I stayed here 4 nights in 2024 - the hotel was brand new - and really enjoyed my stay. My 4 night stay this year was disappointing. the lobby furniture badly needed cleaning, the 'living wall' of plants looked like it was dying. worst of all, after a long day hiking ordered room service's "wood-fire burger" - for reasons that were never fully explained it took my burger more than 90 minutes to arrive, barely lukewarm. I ate it because after the long wait I was hungry but didn't much enjoy it. I complained to management the following day, saying i didn't feel I should have to pay for such shoddy service. He flatly refused, suggesting the late burger was somehow my fault because I ordered room service at reception. I ordered at in person at reception because because my room phone wasn't working.
Stayed 4 nights in May 2025

10/10 Excellent

SUNGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

Super hotel. Very clean and comfortable. Good sized rooms. Very friendly staff.
Stayed 2 nights in Jun 2025

8/10 Good

TAKAHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing
Stayed 2 nights in Jun 2025

10/10 Excellent

YIFUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

下次還會想住的Hotel

房間空間設計很棒，智能燈光控制環保節能。泡湯休息去舒適。隔壁就是大型超市，很方便。 健身房也很棒。
Stayed 1 night in Jun 2025

10/10 Excellent

HANSEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, kind.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room with view of Sakurajima

Great hotel with a lovely view of Sakurajima. The car park is just behind the hotel and costs 1500yen per day. You can get a ticket for your full stay from reception so you don’t have to pay each time you go out of the car park. It was the best hotel of our 3 week trip to kyusu
Stayed 3 nights in May 2025

10/10 Excellent

Toshinori, Longmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is difficult to find a spot to stay in the Kagoshima area: near the Shinkansen station area vs. near the onsen/airport area. This is near the Shinkansen station area. For what I want to see, including Sakurajima and the garden, this was very good.
Stayed 1 night in Jun 2025

10/10 Excellent

Wendell, Comox

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A+ in every way
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this
Stayed 4 nights in May 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff were great and extremly helpfull. The room had breathtaking views and was enormous for japanese standards.
Stayed 1 night in May 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Impressed with the modern but yet cosy and inviting interior. Staff were attentive and professional, from concierge to the shuttle bus driver. Exceeded expectations, will stay again.
Stayed 2 nights in May 2025

6/10 Okay

Yukie U

Travelled with family, Business traveller
Disliked: Amenities
Limited amenities. Lotions not provided in room. All amenities made in china and need improvement for quality for price
Stayed 2 nights in May 2025

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and lighting design is stunning.
Stayed 2 nights in May 2025

10/10 Excellent

Yuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful view from the room, right in front of the tram stop into town. Free shuttle service from/to the train station. Staff were professional and friendly. The onsen was clean and I was able to use it despite having tattoos. It did become very busy after a while which ruined it a bit, but I was leaving by then do grateful it was quite when I'd gone in. Only odd thing was we didn't get any extra bedding even though we'd booked a room with sofa bed and were 3 people (2 adults and 1 child). We called reception and they did bring an extra pillow and blanket, but no sheet. But everything else was perfect and would definitely stay here again and recommend to others.
Stayed 2 nights in Apr 2025

10/10 Excellent

Oi Naam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and professional, the room is neat and spacious, I like the view from our room - the Sakurajima volcano.
Stayed 5 nights in Apr 2025