Everything was great with the exception that they asked us tobattend a sales pitch anf they were unprofessional and rude. Would never pruchase anything from Wyndham ever again.
Our stay was great! Staff very friendly. Check in was quick and easy. Used the texting option when needing towels etc. Always responded to quickly and replacement items came within the hour. Grounds are well kept and beautiful. Pool is nice. Love the outdoor patio area in our room. Spent a lot of time there! Great place to stay!
Was not expecting the aggressive time share sales pitch
Property was worn and very dated. The towel rod in bathroom was a piece of bamboo cut from a yard somewhere. Little beetles in kitchen whenever food left out for more than five minutes BUT the biggest surprise was the aggressive sales pitch to learn more about time shares before getting the wrist band key systems
Had a nice time at this property. Info for anyone else staying here. This is being rented out from someone else's timeshare points. I was unaware of that until we checked in and they set us up to do a tour and timeshare presentation. Was told it would be 90 mins. Was 3 hours. Very pushy sales presentation, and I was signed up for a new credit card when we agreed to have our credit checked for a line of credit. I was not told they were signing me up for a new credit card. If I would have know that I would not have agreed. Sales manager was very rude when we told her no. Then when I saw the email thanking me for applying and getting the new credit card I was told that was not what they did. Told me over and over they did not do that and that no credit card would show up at my house. In fact within a week of getting home I had a new credit card in the mail. Would recommend the property for the location, and the property was very nice. Just know that this is a timeshare property and they will try to sell you on a timeshare. Also know that if your travel plans change and your flight is canceled, there is NO way to extend your stay for a night or 2. Our flight was canceled, and I had no way of getting in touch with anyone through VRBO. The people that had sent me a text and told me they would be available during check in if I had problems, did not answer my calls or text messages when we were scrambling to find someonwhere to stay for an additional night.
This is a fairly large two bedroom condo just south of Kailua. Condo was clean and had all of the amenities needed in the kitchen and bathrooms, including towels, shower gels, etc. There is a shed on site where people leave their beach equipment which we used and then added to. One night we had a fairly large spider (I think crab spider?) in the condo which freaked the kids (and me!) out, but I was able to eventually get it.
The check-in process could be improved because right after checking in the fake "concierge" tries to do a hard sell on their timeshare sales. Did not appreciate that and had to be rude to him since he did not get the hint that I was not interested. The next day he called into the room again to hard sell.
Beautiful resort grounds and amazing pool close to beach access and downtown Kona. My only negative thing to say would be the lighting in the rooms could be brighter. While the condo had a nice layout with a great patio, it was very dark feeling compared to other condos we have stayed at.
Clean condo with lots of space. Washer and dryer in the unit were great. Decor is a bit dated. Close to beaches and amenities (groceries, restaurants, shopping).
Huge and beautiful floor plan layout. Feels like home and can easily accomodate a big family! My kids love it because it's so big they have a lot of privacy. Parking right by door which is a plus. Highly recommended and will come back again!