2/10 Terrible
Brian
Business traveller
22 Jul 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
First of all, let me say that the issues I encountered must not be blamed on the staff.
As a service industry and hospitality professional myself, I understand that all blame for these kinds of problems comes down from the top.
1. If you're going to give people leis at check-in, it would make sense to at least fake some aloha while doing it. Being handed a lei like it's my credit card receipt is worse than pointless.
2. Is the empty nylon bag I was given just to make sure I have more plastic to discard at the end of my stay?
3. The room was infested with ants.
4. I was accosted by a valet on the way out because I was taking too long with the malfunctioning parking validation system. He grabbed my parking ticket out of my hand and waved i around angrily saying "see!? see!? it works!"
Maybe he was trying to help, but shouting angrily and trying to make people feel stupid while rushing them out at the end of their stay is probably not the best way to leave a good memory of your property.
Overall it seems like you've got a decent property with zero care given to the guest experience.
I also stayed at a motel in Kona for part of my stay. Half the price and the room there was just as nice if not nicer. But, more importantly, the staff were friendly, helpful, and welcoming, and the place seemed set up for hospitality.
Brian
Stayed 1 night in Jul 2025
