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Heritance Tea Factory

5-star property
Kandapola Nuwara Eliya, Kandapola, 044 511 21 42
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4.3 out of 5
Excellent!
See all 3 ebookers Reviews

"This is a beautiful atmospheric hotel set in the middle of a working tea plantation. Without exception the staff were wonderful and couldn't do enough ... " More

By a verified traveller on Tue 28 Feb 2017

Points Of Interest

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Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
CHF 89* Per night/room 21 May - 22 May

Superior Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Flowerdew Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritance Tea Factory ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Heritance Tea Factory

Everyone (2) Couples (1)
3 out of 5

Wonderful staff, shame about the poor food!

Pros: Views and atmosphere were amazing, staff were perfect.
Cons: Please improve the quality and availability of main restaurant food.
Location: Further away then we had expected from Nuwara Eliya and quite a treck up an unmade road. The town is compact with some interesting colonial history.
This is a beautiful atmospheric hotel set in the middle of a working tea plantation. Without exception the staff were wonderful and couldn't do enough for us. We ate in the converted railway carriage on night 1 where both the food and the service was great. The main restaurant food however was very disappointing. Within the first half hour of dinner service two of the four curries on offer had gone and nothing was put out to replace them. At breakfast there was no orange juice, only cordial and the pastries were doughy or rock hard. This is almost certainly the worst food we ate during 2 weeks in Sri Lanka

Posted by on 28 Feb 2017

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5 out of 5

Fabulous hotel!

Luxurious , clean, comfortable hotel full of class - a "must visit and stay" hotel.

Posted by on 16 Apr 2012

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5 out of 5

Posted by on 8 Feb 2020

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Comment from Hotel Management

26 Feb 2020 by Leila A.

Dear Valued Guest, Thank you for sharing your feedback with us on ebookers. Please visit us again for another memorable hotel experience. Yours Sincerely, Management, Heritance Tea Factory

About the Heritance Tea Factory

Location Kandapola Nuwara Eliya, Kandapola,

Property Features

  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Ecotours on site
  • Playground on site
  • Miniature golf on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Heritance Tea Factory

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Heritance Tea
  • Heritance Tea Factory
  • Heritance Tea Factory Hotel
  • Heritance Tea Factory Hotel Nuwara Eliya
  • Heritance Tea Factory Nuwara Eliya
  • Tea Factory
  • Tea Factory Heritance
  • Tea Factory Hotel Nuwara Eliya
  • Tea Factory Nuwara Eliya
  • Heritance Tea Factory Hotel
  • Heritance Tea Factory Kandapola
  • Heritance Tea Factory Hotel Kandapola

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.