Very comfortable. Exactly as described. Easy check-in and checkout. Bathroom sink cracked and counter not clean around fixtures. Otherwise very good stay.
The unit was very nice, comfortable, and functional with a nice view of the pool area. The resort was conveniently located near restaurants stores, beaches, and all parts of the island. It would have been helpful to have been informed as to the location of the air conditioning remote control which was mounted on the wall. However, the bed was very comfortable and the laundry room was close by and the cost of using the machines was reasonable. There were numerous recreation amenities on the resort grounds. We enjoyed our stay very much and would go again.
was not aware that we had to make an appointment for housekeeping to come.was told if our stay was less than 17 days we were only entitled to one housekeeping visit also wasnt aware we had to wash our own towels not acceptable we were on vacation not there to have to do laundry. Perhaps guests should be made aware of this ahead of their stay.I feel given the amount charged for our stay this should not be the case.Very dissappointed
The good: Nice unit with view towards pool; nice sized unit for 2; very clean; easy walk to ocean and townThe cons (our experience only): The person that checked us in gave us a key card which would be expected. However, after lugging our baggage up a flight of stairs, we discovered that this unit has a key lock - not a key card entry. So I had to go back down to the lobby and explain. The person I dealt with was confused so, luckily, a more seasoned individual sorted it out.We get into the unit and discovered the window shutter in the bedroom needed repair - the hinge screws on one side were just about ready to come out. I didn't want to involve the front desk again so I repaired that.There was a short in the microwave above the stove. Luckily I didn't turn it on but I got a call a couple days later telling us not to use it. There's another mw on the counter.No fault of this unit but there are roosters (and noise) constantly. Kauai is famous for roosters on the loose but other properties seem to deal with the situation whereas this one didn't seem to bother with them.There is construction going on in adjacent units. The workers have windows open so you can hear the saws going. We got to listen to tile cutting :(The wifi was dodgy for the first couple days. I had to have maintenance come up twice because just unplugging and plugging the modem and router back in didn't seem to clear things up. After day 3, it seemed to work okay.
Our vacation was in mid September. We loved our stay at Pono Kai, and hope to return next year. The resort is clean and beautiful. Our room was the right size for two people and it had everything we needed. It was nicely decorated. The staff was friendly and helpful. Location was close to shopping and restaurants. 10 out of 10!!!