The property is new, different, and exquisite! Our bungalow was probably the nicest and most accommodating room I have ever stayed in! They truly thought of EVERY detail to make the stay enjoyable. I did not want to leave the room! The grounds are also gorgeous.
Compared to other O&O resort stays I've had, their service, however, has a lot of room for improvement. Many of the people were wonderful, professional, and what you expect for a One and Only.
However, I will give several examples of things you don't expect with a property of this caliber. First, we had room service dinner both nights and asked that the dishes etc. be picked up at 9:30 when they asked us for time. Neither time were they picked up. The food sitting out outside attracted wildlife (which was cool but just not pleasant to wake up to remnants). When we first got there, we went to change in the spa, and, after requesting a ride back to the pool, we had to wait over 20 minutes for a buggy/golf cart. The first morning at breakfast, our coffee did not arrive until after we were done eating (after several requests).
The most disappointing service aspect was the pool and beach service. Perhaps they were understaffed. It was VERY hard to get service; waited forever just for menus. The pool service was especially bad. I asked a server if I could order, she basically huffed and said later and never came back. Two different items our drinks took so long that they comped- but we'd rather just get them on time!
