The 'self check in' is very impersonal, no staff on site at all until breakfast time.
There was no evening meal on offer, I had to go to the local pub for food.
Extremely odd and impersonal as all checkin, room, checkout is through electronic door locks - quite efficient but feels like nobody cares. Did not see a soul from arriving to leaving.
Self check in via a coded entrance at the rear of the hotel was the first challenge and when we finally mastered this, we realised that the hotel was unstaffed and we were faced with climbing two sets of narrow winding stairs with our luggage (no lift - not mentioned prior).
The advertisement for the hotel clearly shows "restaurant". what it doesn't say and what you don't find out until you arrive is that it does not provide any evening meals and there is no bar. The Welcome pack in the room has a printed leaflet advising this and suggests the alternative of the Roebuck Inn which is a short walk from the hotel, which my wife visited, only to find out that this establishment has been closed for some time. With no staff available to ask about other alternatives, we had to resort to getting back in the car (after an already long driving day) to look for somewhere else to eat. This, on a warm spring Saturday evening proved impossible as everywhere was full and instead of a relaxing meal, we ended up over an hour later with fish and chips - not what we had anticipated at all.
Poorly advertised with incorrect and misleading information and although the room itself was adequate, not value for money. More information from both Hotels.com and the hotel website should explain the above fully.
Car park round back of property. Great entrance instructions via email. A bit dated on stairs and hallways. Room was tidy, bathroom dated. Lots of coffee, milk etc in room. Breakfast was great, multiple choices. On the whole a good stay.
The hotel is no way a three star at the very best it only a two star And the communication was very poor as we were not told about a change of room to after we phone management. I Also felt that the sheets on the bed are not clean and we decided not to stay that night because we thought the hotel was so poor
The hotel was a self checknin and as we booked through a third party(Hotels.com) we disnt get a code to enter. We had to call a tel number on the board outside. After a few dead calls we eventually got a call back and were told the code. Woukd have been a better experience if we had the code. But was ok
Good: Quiet, convenient location, easy parking, comfy beds, really excellent breakfast.
Not so good: No-one on reception after 2pm, felt a bit unstaffed (but the breakfast crew were very friendly). Also, WiFi/TV reception was a bit hit and miss (but that's a first world problem, not a biggy).