4/10 MĂ©diocre
Robert
14 avr. 2025
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
boband
Self check in via a coded entrance at the rear of the hotel was the first challenge and when we finally mastered this, we realised that the hotel was unstaffed and we were faced with climbing two sets of narrow winding stairs with our luggage (no lift - not mentioned prior).
The advertisement for the hotel clearly shows "restaurant". what it doesn't say and what you don't find out until you arrive is that it does not provide any evening meals and there is no bar. The Welcome pack in the room has a printed leaflet advising this and suggests the alternative of the Roebuck Inn which is a short walk from the hotel, which my wife visited, only to find out that this establishment has been closed for some time. With no staff available to ask about other alternatives, we had to resort to getting back in the car (after an already long driving day) to look for somewhere else to eat. This, on a warm spring Saturday evening proved impossible as everywhere was full and instead of a relaxing meal, we ended up over an hour later with fish and chips - not what we had anticipated at all.
Poorly advertised with incorrect and misleading information and although the room itself was adequate, not value for money. More information from both Hotels.com and the hotel website should explain the above fully.
Robert
Séjour de 1 nuit en avril 2025