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Sandman Hotel & Suites Kelowna

3.0 star property

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Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Reception
Balcony
Fridge, microwave, coffee/tea maker
2 restaurants, breakfast served

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | Premium bedding, in-room safe, individually decorated, desk

Room, 1 King Bed, Tower

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds (Atrium Building)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building) | Premium bedding, in-room safe, individually decorated, desk

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and fitness centre
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
Sandman Hotel & Suites Kelowna offers 220 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Sandman Hotel & Suites Kelowna. During your stay, you're just a quick walk from Orchard Park Mall. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 10 minutes by car from Okanagan Lake and 11 minutes from UBC-Okanagan
  • Pets welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Sandman Hotel & Suites Kelowna. Self parking is free.

This Kelowna hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The property will be renovating from 25 July 2025 to 1 August 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

6.8
Rating 10 - Excellent. 565 out of 1930 reviews
Rating 8 - Good. 434 out of 1930 reviews
Rating 6 - Okay. 392 out of 1930 reviews
Rating 4 - Poor. 284 out of 1930 reviews
Rating 2 - Terrible. 255 out of 1930 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good location
Stayed 1 night in Aug 2025

8/10 Good

Elena, Rochester

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Overall, it was a fine place to stay for our trip. The rooms and facility in general could definitely use some work. The paint was chipped and there was rips in the headboard but the staff was very friendly and approachable. Overall cleanliness was fine.
Stayed 3 nights in Aug 2025

6/10 Okay

Robert

Travelled with group
Disliked: Property conditions & facilities
Needs to be updated
Stayed 2 nights in Sep 2025

10/10 Excellent

Randeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing, the location is in the middle of renovations but it was still clean and very quiet.
Stayed 1 night in Sep 2025

6/10 Okay

Francisco Eduardo

Stayed 2 nights in Sep 2025

8/10 Good

Shelley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel pillows weren't very comfortable, mold on the grout in bathtub needs to be cleaned, patio door window needs cleaning. The pool should be open earlier then 10 in the morning so guests can go for a swim before checking out at 11. The staff were very nice and a quiet hotel.
Stayed 1 night in Sep 2025

4/10 Poor

Teddy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were placed in a room that the window was facing the roof. Window lock was loose, the night shift front desk was so nice to temporary fixed it. Not going back to this hotel, maybe not until after reno... Advertised with hot tub but it was under renovation.
Stayed 2 nights in Aug 2025

8/10 Good

Belkis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sid at the Sandman Hotel was amazing! He was very attentive, helpful, and went out of his way to make sure everything was perfect during our stay. Excellent service!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 3 nights in Sep 2025

4/10 Poor

TED

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room they gave us already had people in the room. New room, new keys provided and then the room keys would not work and needed to be re-coded back at front desk. Room felt old, tired, dated and general aid of being unclean. Light bulbs in bathroom burnt out. Multiple power outlets did not work properly. TV volume would not increase to a proper loudness level to be heard above the air-conditioning unit. The room was a suite room with a 'balcony" room style was meant for 4 people in the suite, yet the 'balcony' was only big enough for one person as evident by only 1 chair on the balcony.
Stayed 1 night in Sep 2025

8/10 Good

Nicole

Travelled with family
Liked: Amenities
Clean and pretty quiet it is under construction right now so the lobby is a mess
Stayed 2 nights in Aug 2025

4/10 Poor

Kaitlyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for a wedding in the area, luckily didn’t spend much time at the hotel/room. The pros; Linen was nice (sheets and towels) soft and clean. Area was okay. Room carpet seemed relatively clean. Cons; checked in at 10pm, there was a dirty wash cloth from the last occupants still hanging on the shower curtain bar. Baseboards were detached in areas and heavily damaged in others. Bathroom door wouldn’t latch closed. Here’s the big one though, when the shower/tub faucet was turned on water also started leaking from the WALL, right where the grout/caulking meets the tub surround. I took videos, showed reception at checkout. They didn’t seem to be interested. Got told a very apathetic “thanks.” And then just asked if I wanted my reciept printed for the stay. I wasn’t fishing for a discount, but even a “I’m so sorry! We will look into that immediately!” Would go a long way. Book room 284 in the tower building if you want to see water pour out of a buildings walls, I shudder to think about the mold and damage being caused.
Wish I could add a video of the water pooling out of the grout/caulking.
Stayed 2 nights in Sep 2025

2/10 Terrible

Riley

Disliked: Cleanliness, staff & service, property conditions & facilities
On arrival the carpet was crunchy, cobwebs on the light fixtures and the toilet was clogged. Absolutely embarrassing and gross. The AC unit is old and crazy loud. We stayed in the atrium which was dark and outdated. There are no electrical outlets in the tiny, dirty bathroom so getting ready for the day was tricky. IF you MUST stay here do your research and stay in the Tower. The main building is so bad.
Stayed 1 night in Sep 2025

10/10 Excellent

Stefan

Stayed 1 night in Aug 2025

10/10 Excellent

Allen

Stayed 1 night in Aug 2025

6/10 Okay

Scott

Travelled with group
Liked: Staff & service
Staff were very friendly.
Stayed 2 nights in Sep 2025

6/10 Okay

Sandra

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the hot tub not in operation, construction inside the hotel, had to ask for another glass as only one in room and there were two us, the staff was very helpful through all of this, will not be staying there again until construction finished, which I should have been told about before booking. thank you
Stayed 2 nights in Sep 2025

2/10 Terrible

Eleonora

Disliked: Property conditions & facilities, room comfort

Poor quality rooms

Good greeting at the reception. I was given a room in the atrium building. Room smelled musty. Mold in the shower tub area. Towels were thin and worn out, one had a tear. I understand hotel is in the process of renovating however these are basic maintenance items in running a hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Aaron

Travelled with group
Liked: Staff & service, room comfort
Good location. Room was dated, could be more clean lots of streak marks everywhere. No shampoo in the rooms had to ask front desk. AC was loud. But it’s fine for a short, no frills stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

cody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a good time.
Stayed 2 nights in Aug 2025

6/10 Okay

Candace

Travelled with partner
Liked: Staff & service
It was ok - bathtub tile was dirty.
Stayed 6 nights in Aug 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, amenities
They promised airport shuttle but did not provide it. Busy with renovations and it was clean.
Stayed 1 night in Sep 2025