At our check in I had to call the management company about many things about the house that were not working or damaged. I was told they knew about a lot of the items, because the house stays rented out they don't have time to do the maintenance to fix the issues! Well as much as they are charging me to rent this house for 7 days all of it should of been fixed and working before our check in! My husband got stuck in the bathroom because the pocket door was broke in the wall and we were told they could not fix it while we were there because they would have to take the small wall out and wont do it while were there. None of the ceiling fans in the house could be ran with out the lights being on so we had no fans to sleep with, I was told guest before us lost every one of the remotes (all 6). The AT&T cable would not work, they had to connect the tv to watch just movies for the whole week and said they would come back to fix it but never did. The internet kept going down on us. The ceiling fan on the back porch was broke, one of the blades was laying on the porch below it when we checked in. There was a collapsed tile leaving a hole in the pool deck , they said it was a warranty issue with the builder and they had to wait for the contractor to come back out so they are aware, one of our kids fell in the hole and hurt their selves (was not bad but could of been worse), this hole is right where you enter the pool and is not a small hole at all). They only give you 1 towel per guest for the whole 7 day stay, they tell you to wash the towels. The master bedroom tv would not work, the maintenance did fix that. The master bedroom french doors curtain has been ripped out of the wall and you have to be very careful when you open and close the curtain so it don't fall down, they said they would have to fix it when we leave.
WITH all of this said, the house is beautiful and only 6 months old but as you can tell for only 6 months old and you pay this much money to rent this home for them not to even repair the issues with it and rent it out like this is unacceptable. I did send them an email when we got home telling them I did expect a discount because of all the issues and I got no response at all ! BE WARE,,,,
