21 Jul 2023 by Customer Service
Judith, thank you for taking the time to detail your experience. It's reassuring to know that you found the complimentary shuttle bus service into downtown beneficial. This service is designed with our guests' convenience in mind, providing easy access to the vibrant local attractions without the hassle of transportation logistics.However, you've shared several points of concern that certainly warrant attention. Your experience with the room's cleanliness did not meet the high standards we expect. We strive for every guest to enter a clean, fresh space and it's clear this wasn't the case during your stay. We appreciate you noting your need to request additional towels and having to arrange your own sofa bed. This feedback is invaluable for enhancing our housekeeping procedures, ensuring all guest rooms are thoroughly cleaned and well-appointed prior to arrival.Breakfast should always be a satisfying start to your day. It's disappointing to hear yours was not up to par. We typically receive positive feedback on our wide array of breakfast options, so to hear your experience was subpar, signals room for improvement.Interaction with our staff should always be a high point of your stay. Thus, it's deeply disheartening to learn that the friendliness level did not meet your expectations. We believe in the power of warm hospitality and will take your comments into account to improve our customer service.Thank you once again, Judith, for your constructive feedback. Rest assured, all of your concerns are being addressed to ensure future guests do not share your experience. It is through comments like yours that we have the opportunity to identify and improve areas of our service that may need attention. We do hope you'll give us another chance to make things right and show you the quality stay you deserve.
11 May 2022 by Customer Service
Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen, Shpend. Ihre Erfahrung entspricht nicht der Qualität und dem Standard, den wir unseren Gästen normalerweise bieten. Es ist bedauerlich, dass Sie mit unseren Frühstücksoptionen solche Probleme hatten und dass sie Ihre Erwartungen nicht übertroffen haben. Wir halten uns an ein viel höheres Serviceniveau, daher werden wir sicher sein, Ihre Bedenken in Zukunft zu besprechen. Wir hoffen, dass Sie uns bald wieder die Gelegenheit geben, eine positivere Erfahrung mit Ihnen zu teilen.
Fairfield Inn and Suites by Marriott Key West offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at Fairfield Inn and Suites by Marriott Key West. Limited free parking is available on a first-come, first-served basis. This Key West hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Fairfield Inn and Suites by Marriott Key West offers 106 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature pillowtop mattresses. Fridges and microwaves are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions come with premium satellite channels and pay-per-view films. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Poolside Tiki Bar – This poolside bar specialises in American cuisine and serves lunch, dinner and light fare. Happy hour is offered.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
