The house is beautiful and exactly what we needed for our girls trip to Key West. Large, lots of beds, clean and new, and an amazing view. However we had a pretty poor experience with the property management company. We tried to get in touch with them several times by email without a reply, and then every time we finally got someone on the phone we got a different response to our questions. There was a tropical storm this weekend and we wanted to know in advance if there were any precautions we could take or needed to be aware of to take care of the house and there was no support. We asked about a late checkout and were told we could stay until 1pm for a fee, but then later told we could not. When my mother called this morning she was very rudely spoken to and nearly scolded for even considering we could stay late. We had a wonderful trip but the management company made the experience a little less enjoyable than expected and they were extremely unhelpful.