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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Front of property – evening/night
Front of property
Free daily continental breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Place, Duval Street
    ‪14 min walk‬
  • Place, Southernmost Point
    ‪17 min walk‬
  • Place, Mallory Square
    ‪4 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Single Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(66 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Palms Hotel

Victorian guesthouse with free breakfast and outdoor pool
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and concierge services are on-site.
The Palms Hotel offers 32 air-conditioned accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.
Recreational amenities at the guest house include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Palms Hotel gets high marks from our customers. During your stay, you're just a quick walk from The Unitarian Universalist Fellowship of Key West. Enjoy features like free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the pool and the helpful staff
  • Within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum
  • Cats and dogs welcome for a fee (restrictions apply)
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and multilingual staff are also featured at The Palms Hotel.

Guests are served a free continental breakfast daily from 8 AM to 10:30 AM.
Papa Jack's Tiki Bar – On-site bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 91 metres
  • Street parking available
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 45 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests aged under 25 years old staying between 01 February and 16 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 102 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isidro

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Jun 2025

6/10 Okay

Sudharshan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Rohit, Miramar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The real place looks nothing like the photos. Old and dingy. Couch in room was gross with stains.
Stayed 1 night in May 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. We loved the pool and bar.
Stayed 2 nights in Jun 2025

10/10 Excellent

Delilah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort

Nice stay, but...

Check in was very smooth and staff was very helpful. The room was small but comfortable. It was a challenge to find enough available electric outlets for our charging needs. The outlet in the bathroom was connected to the light switch - it was not "hot" when the bathroom light was turned off, so we could not use the nightlight we brought with us. The floor of the shower was slanted toward the drain and got quite slick when wet, resulting in a potential fall hazard (there wa not a rubber bathmat). Breakfast didn't start until 8a, but had quite a variety of items to chose from. Parking is a challenge in the area. Overall, we had a nice stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel, more like a bed and breakfast. Staff was nice and helpful, breakfast had some hot options, room was perfect for 4 people. Will come back again
Stayed 2 nights in Jun 2025

8/10 Good

Warren

Liked: Staff & service, property conditions & facilities, room comfort
Old property which is charming. Well maintained, paint looks fresh. Off site parking can be challenging for physically challenged. One handicapped stall on site. Very few for able bodied. Breakfast does not start until 8am.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great, pet friendly hotel that was about a 10-15 minute walk to Duval Street. Staff was super friendly! The pool was lively. Easy to find parking and the bed was comfortable. Would definitely stay here again!!
Stayed 2 nights in Jun 2025

6/10 Okay

Donna

Travelled with group
Liked: Cleanliness, room comfort
This is an older property in the area of Key West consisting of homes built in the 1800's. Therefore, rooms are very small, luckily our room had a mini split A/C plus ceiling fan so I was able to maintain a comfortable temperature in the room. I was disappointed in the breakfast as it wasn't available until 8am and the coffee was terrible. Parking was difficult to find.
Stayed 3 nights in Jun 2025

6/10 Okay

Dana

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel walked us next door because our room had isssues. It was decent but not great.
Stayed 1 night in May 2025

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfect! I love the old Victorian style home. The hotel is well maintained. If I ever get back to Key West, I would definitely stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating
Stayed 1 night in Jun 2025

10/10 Excellent

Glenna

Stayed 4 nights in Jun 2025

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Perfectly reflected the Key West Vibe
Stayed 3 nights in Jun 2025

8/10 Good

anthony d., Davenport

Liked: Cleanliness, staff & service, property conditions & facilities
What can you say. Yes you can walk to the action area. I didn't, we took Uber. 5-6 minute ride. Had car and could have driven and parked there. Then when you get back to The Palms, good luck finding a parking spot at 2:30 am. So it's a nice place, but as you would see, next door, across the street down the road, it doesn't matter where you go, there are hundreds of other hotels, take your pick.
Stayed 2 nights in Jun 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colors reminded my wife of honey dukes from Harry Potter
Stayed 2 nights in Jun 2025

10/10 Excellent

Wenjun, Tamarac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment, the room is big and bright. The only inconvenient thing is hard to find street parking, we had to park some far and walk to hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Rachel, Port Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a weekend in Key West. The building and grounds were very clean. It was nice to have a bar at the pool. Pool is big and no one is floating on top of another. I would stay there again.
Stayed 2 nights in Jun 2025

8/10 Good

Nicoleta

Stayed 1 night in May 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a no-frills place to stay in the keys that is comfortable and enjoyable
Stayed 2 nights in May 2025

8/10 Good

Jennifer, Estero

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Andrei

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and very accommodating staff. Room was clean. Pet friendly. Finding parking can be tricky, but manageable.
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place!!!
Stayed 1 night in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025